We're on the lookout for part-time Customer Care Specialists (night shifts) who genuinely care about having real, meaningful conversations with our customers. We're interested in speaking to candidates who want to grow their career with us.
At CommBank, we believe in rewarding your development and performance.
Key aspects of the role
Shifts will be 29 hours, 12am – 8am, 4 days per week.
Monday – Thursday OR Thursday – Monday
Training will run for 13 weeks, Monday – Friday (5 days) from 2pm – approx 8pm.
Start date – 16th February ****.
Please ensure you are able to commit to all the key requirements of the role before applying.
Do work that matters
We like to say that the Direct Banking team is at the heart of the best Retail Bank in Australia, and we're there for our customers when they need it most. You'll be joining a team of passionate people who have a genuine respect and care for one another. Our Team Leaders will support your development and help you grow. That's what makes Direct Banking so special.
See yourself in our team
Our Customer Care Specialists are the friendly voice our customers hear when they contact us on a broad range of everyday banking enquires. You'll leave a lasting impression on your customers by providing friendly, personal and efficient service.
You're empathetic and resilient. By walking in our customer's shoes you'll ask the right questions to understand what they really need and find them the best solutions. You'll do your very best to resolve all enquiries on the first call and you'll achieve this by communicating, listening and learning.
Shift schedules
Option 1: Monday – Thursday 12am – 8am.
Option 2: Thursday – Monday 12am – 8am.
Please note you must commit to this roster for 12 months.
Training and development
We offer an interactive and supportive training program that'll ensure you make an immediate and lasting impression on our customers from day one.
Training is a compulsory component and will be a mix of in person and virtual for the first 13 weeks – Monday – Friday 2pm – approx 8pm.
Following the initial 13 weeks, you'll continue to learn on your regular roster, to ensure you're set up for success.
In addition to training, we offer an 18 month development program to upskill and develop your Customer Care capabilities. Our 4 tier development program will see you broaden your skills across multiple banking products to help enhance the customer experience, with remuneration increases for each tier you reach.
Work from home with us
These positions have been designed so you can successfully perform your role in the comfort of your own home. All you need is a designated work area, and a connection to the internet, then leave the rest to us.
Our interactive "Hub" days will help you stay connected and engaged as a team, occurring once every fortnight in Axle, Eveleigh office.
If you're already part of the Commonwealth Bank Group (including Bankwest, x15ventures), you'll need to apply through Sidekick to submit a valid application. We're keen to support you with the next step in your career.
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