Job summary
Amazon Web Services is a quick-paced Cloud Computing technology company and a Global leader in the Data Center space. To support the demands of our customers as we continue to significantly expand our operations across APAC, we need a proven Data Center technology focused manager to be a part of our infrastructure management team.
We require a strong technical minded individual with a passion for devising innovative concepts and strategies that will take our Data Center Operations to the next level. We are looking for a manager who can collaborate, lead and mentor a team of skilled Data Center Technicians.
As a successful applicant, you will get to manage a part of the World's largest Cloud Computing Infrastructure. Every day you will innovate and help us solve exciting, challenging & complex problems while driving for operational excellence in all areas of your role.
You will be responsible for managing the build of a diverse range of small to medium sized projects throughout the APAC region with a focus on continuous improvement to ensure we continue to deliver the highest level of service to our internal and external customers.
Some high-level responsibilities include:
- Managing and developing a team of skilled Technicians, providing both technical and leadership expertise and ensuring the highest levels of performance.
- Manage the build of a diverse set of projects ensuring project timelines and global specification are met.
- Constantly improving all our processes and procedures. (We believe there is nothing we cannot improve).
- Assisting & managing relationships with external vendors & contractors.
- Liaising with internal teams & management groups.
- Ensuring we adhere to and exceed local Health & Safety standards in all our Data Centers.
- Creating and maintaining metrics of all aspects of our operations and utilizing those metrics to drive positive improvements.
- Assisting in implementing service methodologies that include incident management, problem management, change management, capacity management.
- Coordinate change management resources.
- Guide, train and educate data staff on the best practices related to all service owner issues.
- Recommend, document, and oversee policies and procedures to meet industry best practices and to meet required SLAs.
- Provide weekly project reports to the Regional Operations Manager
- Maintain the on-call schedule coordinating absence and vacations.
- Host weekly staff meetings.
- Write and deliver performance reviews for staff.
- Bachelor's degree or equivalent combination of education and experience. - Networking experience and knowledge of cabling best practices - In-depth hardware architectures knowledge and troubleshooting experience. - Technical writing experience. - Prior project management experience. Acknowledgement of country: In the spirit of reconciliation Amazon acknowledges the Traditional Custodians of country throughout Australia and their connections to land, sea and community. We pay our respect to their elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples today. IDE statement: Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer, and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, disability, age, or other legally protected attributes.
📌 Manager Dco, Edge, Global Network Capacity Delivery
🏢 Amazon Corporate Services Pty
📍 Sydney