Multiple role available : Change manager, design consultnat
- ITIL certification needed
- baseline clearance needed
Launch are looking for multiple ITIL specialists to join a team focussing on a large scale transformation project. Looking for change managers that have strong ITIL experience and also ITIL consultants comfortable with design.
**Roles and Responsibilities - Change**
- Advanced experience in Catalogue Management, Service Lifecycle Management, Metrics and Dashboards relevant to the Service Request & Change processes, Reporting and Metrics.
- Working knowledge of ITIL lifecycles Incident, Major Incident, Problem, Release, Configuration, Agile, SDLC, Demand and Continual Service Improvement.
- Experience with ServiceNow or similar large ITSM tool.
- Experience in complex IT environments with a technical background.
- Strong communication skills required for client and stakeholder engagement and influencing.
- ITIL v4 Foundation or higher.
**Roles and Responsibilities - Design**
This position will focus on delivering solutions such as but not limited to Service Management Architecture and Planning; Service Optimisation; Service Integration and Management; and ITIL process assessment, design and implementation.
**Salary**: $130,000 inclusive of super
**Baseline clearance or higher needed**
Hybrid working offered ( 3 days in the office, 2 days WFH)