We're seeking a hands-on, customer-focused
Deskside Engineer/IT Support Technician
to join our fast-paced team. You'll be the go-to expert for hardware troubleshooting, device refreshes, and AV support—whether it's through our ticketing system or face-to-face at our TechBar.
This is a dynamic role for someone who thrives on solving problems, managing stock, and delivering exceptional service with a smile.
What You'll Be Doing
Provide real-time support via ticketing system or TechBar walk-up centre
Troubleshoot and resolve hardware-related issues on the spot
Manage and audit stockroom inventory
Perform device refreshes and on-site installations
Deliver clear installation overviews and site-specific guidance to customers
Handle customer issues with professionalism and escalates when needed
Assist with equipment deliveries and storage
Support AV troubleshooting and resolution
Maintain accurate paperwork and work assignments
What You'll Bring
2-4 years of experience in IT support or hardware maintenance
Advanced troubleshooting
PC software and operating systems (Windows 10, Mac, Linux, Android)
Networking interfaces knowledge
Strong attention to detail, time management, and ability to multitask under pressure
Excellent verbal and written communication
A customer-first mindset with a proactive, self-motivated attitude
Familiarity with Microsoft 365 and Teams
A collaborative spirit with the ability to build strong relationships with colleagues and clients
Ready to take your tech skills to the next level?
Apply Now
and join a team where your expertise makes a real impact.
Madhuri Mhanta
Key Accounts Consultant
Let's Connect
in/madhuri-mhanta-5a4a7a17
************ ***
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Aboriginal and Torres Strait Islander people are encouraged to apply.
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