Volgren was established in **** and is Australia's largest and most successful bus body builder. We operate three manufacturing facilities located in Queensland, Victoria and Western Australia, along with Aftersales facilities across five states—Victoria, Queensland, Western Australia, New South Wales and our newly opened facility in South Australia.
Volgren is part of the Marcopolo Group – a Brazilian Bus Manufacturer. It has a manufacturing presence in 12 countries, employing more than 14,000 people.
Volgren builds bus bodies for the world's leading chassis manufacturer's including Volvo, Scania, Mercedes, MAN and most recently we delivered Queensland's first 'E' bus on a BYD chassis.
Our uncompromising manufacturing standards, class leading technology and our unmatched after sales service ensure our customers can trust in our product.
Our focus is to provide great working and learning opportunities to passionate people who are ready to walk with us towards growth, progress and transformation. We are a bunch of people who really love what we do, champion ideas and innovation, get around each other and strive for quality.
Our focus is to provide a safe working environment with multiple opportunities for passionate and enthusiastic people who want to improve and hone their skills whilst learning about the manufacture of the transport of future - Electric Vehicles.
Our values include:
Respect and Appreciation of People
Making it Happen with Excellence
Customer Satisfaction
Ethics and Integrity
Sustainability
Teamwork
Benefits
The opportunity to build on your current skills and open further doors in the manufacturing industry.
Continue to be a part of a growth orientated global organisation.
Local and international career opportunities with Volgren Australia and Marcopolo
Ability to work within a close team environment
Opportunity to travel interstate
Be part of the National Incentive Program
24/7 Free access to our Employee Assistance Program (EAP)
Free onsite parking available
About the Role
We are looking for a Junior IT Support located in the company's headquarters in Dandenong South, who will provide initial support to the business around IT and System's needs.
Essential Duties and Responsibilities
Provide first-level IT support for Volgren staff across varying levels of technical competency.
Diagnose and resolve issues related to business applications, networking infrastructure, hardware, operating systems, and office productivity tools.
Escalate complex issues to appropriate personnel when required, ensuring timely resolution.
Maintain accurate records of open tickets, monitor status, and ensure closure within agreed timeframes.
Manage requisitions and purchasing of IT equipment in line with business needs and budget allocations.
Maintain and ensure integrity of Volgren's Master Data, with prompt updates as requested.
Qualifications and Experience
Degree in IT or technology related fields or relevant prior IT helpdesk experience
Knowledge and experience of customer service practices
Related experience and training in troubleshooting and providing help desk support within an ITSM
Understanding of IT best practices
Understanding of IT security concepts
Experience working with SharePoint
Competencies
Positive attitude & patient approach
Comfortable undertaking tasks away from the desk including the factory floor
Continuous learning mindset
Strong problem-solving skills
Good interpersonal skills
Pre-employment medical requirements: This position also requires a pre-employment medical which includes a drug and alcohol analysis, musculoskeletal evaluation and hearing test.
Applicants must have the right to work and live in Australia.
Diversity and Inclusion Commitment
Volgren is an equal opportunity employer and is committed to attracting and developing an inclusive and diverse workforce that reflects the community we serve. As an inclusive employer we welcome applicants from diverse backgrounds such as Aboriginal and Torres Strait Islander people from Indigenous Business Sectors, people of all genders including those who identify as LGBTQIA, people with a disability and from disability enterprises, people from Sustainable Regions, Disadvantaged Sectors and Social Enterprises and people from culturally and linguistically diverse backgrounds. We are committed to treating every application objectively, following a coherent screening and interview process and we hire based on attitude, skill and merit.
NOTE: Due to a high volume of applicants, only shortlisted candidates will be contacted.
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