Job Overview
The IT Support Specialist plays a vital role in ensuring the efficient operation of all endpoint technology.
Key Responsibilities
* Manage the lifecycle of end user devices, including upgrades, patches, and replacements.
* Create and maintain device images for quick deployment to devices and systems.
* Ensure operating systems are properly deployed, updated, and secure.
* Install, update, and manage business-critical software applications.
* Provide escalation and troubleshooting for issues with operating systems, hardware, and software applications.
* Ensure all endpoint devices meet standards and comply with regulations.
* Effectively track and monitor the health of end user devices, applications, and overall performance.
Qualifications
* Minimum 2 years' experience within a similar capacity.
* Working knowledge of Operating Systems and Hardware.
* Experience using Intune for MAM and MDM.
* In-depth experience using Autopilot to configure devices.
* Experience with software deployment and patching.
* Scripting or automation skills such as PowerShell.
* Strong technical troubleshooting skills.
* Understanding of third-party patching applications i.e Patch My PC.
* Familiarity and understanding of networking and security principles.
* Working knowledge of Group policy including application whitelisting.
* Excellent organisational and communication skills.
* Experience with management portals such as Knox, HP Connect, Teamviewer Console.
* Experience using a ticketing system such as Fresh Service for Incidents, Requests and Change Management.
Benefits
This role offers a dynamic work environment with opportunities for growth and development.
We welcome people with diverse backgrounds, skills, and experiences. We value inclusivity and diversity.
We are an Equal Opportunity Employer, proudly welcoming people with disability, people from diverse cultural and linguistic backgrounds, LGBTQI community members, veterans, carers, and Indigenous Australians to our team.
This role may be based in our Sydney office or Melbourne office.
We are not accepting applications from outside of Australia or from recruitment agencies.