Job Description
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As a key member of our Customer Success team, you will be responsible for driving customer satisfaction and growth through proactive engagement, strategic planning, and expert technical guidance.
Your primary focus will be on managing a portfolio of high-touch, high-value enterprise accounts, ensuring that customers achieve their desired business outcomes through proactive engagement.
You will partner with customers and executive stakeholders to understand critical goals, challenges, and key performance indicators, and develop tailored solutions to drive adoption and retention efforts.
In this role, you will foster trusted relationships with key decision-makers by delivering expert recommendations on best practices, workflows, and technical solutions, and establish and manage Centers of Excellence within customer organizations to ensure alignment and drive enterprise-wide success.
You will also lead recurring business reviews with customer stakeholders and executives to track progress against their goals, discuss future vision planning, and highlight additional opportunities for growth and value.
Additionally, you will leverage in-depth knowledge of the Apple ecosystem and Jamf's solutions to guide customers on optimal deployment and adoption strategies to maximize their value and ensure successful outcomes.
Required Skills and Qualifications
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* Bachelor's Degree or higher preferred
* A combination of relevant experience and education may be considered
* Preferred Certifications/Licensures: Jamf 100, Jamf 200, Jamf 300, Jamf 370, Jamf 400
* 4+ years of experience managing enterprise-level accounts with a focus on driving customer success and delivering outcomes (Required)
* 1+ years of experience with Apple products in a professional setting (Preferred)
Benefits
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* Named a 2025 Best Companies to Work For by U.S. News
* Named a 2025 Newsweek America's Greatest Workplaces for Gen Z
* Named a 2024 Best Technology Company to Work For by U.S. News
* Named one of Forbes Most Trusted Companies in 2024
* Named a 2024 Best Companies to Work For by U.S. News
* Named a 2024 Newsweek America's Greatest Workplaces for Parents & Families
* Named a 2024 PEOPLE Companies That Care by PEOPLE and Great Place To Work
Others
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Our team is dedicated to creating an inclusive and supportive work environment for all employees.
We are committed to supporting the continual improvement of Apple in the workplace, the organizations that rely on them, and the people who keep it all running smoothly.
Join us in our quest for constant improvement and help us shape the future of technology and innovation.
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