About The Role
We are seeking an exceptional leader to drive our dementia support program. As a Team Leader, you will be responsible for managing a team of staff and overseeing case management, ensuring high-quality service delivery.
This leadership role offers the opportunity to implement innovative strategies to prevent or respond to changes in behavior related to dementia. You will provide professional guidance, foster a supportive culture, and drive program outcomes.
The Responsibilities
* Understand and engage with our model of care and practice guidelines.
* Provide professional and clinical leadership for team members.
* Ensure timely allocation of incoming referrals to the appropriate consultant in alignment with our KPIs and Activity Work Plan.
* Responsible for office environments, safety, routine maintenance, and functioning equipment and ICT.
* Oversee local use and maintenance of fleet vehicles, electronic tracking, and reporting.
* Responsible for delegated approvals for brokerage and travel in line with financial delegation and policy.
* Ensure the wellbeing and safety of team members is considered and proactively managed.
* Maintain local key stakeholder relationships with support from Senior Team leader.
* Provide regular reporting to Regional Manager on all staff performance, service quality, operational performances, and issues.
* Recruit team members with appropriate skills for specific roles.
* Effectively manage customer complaints or challenging situations, with early notification to Regional Manager and Head of National Programs when needed.
* Work with Regional Manager to address incidents and feedback relating to the quality of the DSA Service.
About You
* Tertiary qualifications in Nursing, Allied Health, or health-related degree.
* Demonstrated experience and knowledge in supporting older people and carers living with dementia, particularly emphasis on psycho-social approaches to case management.
* Ability to manage and support a team of skilled professionals across multiple sites and locations.
* Strong customer service ethic and attitude.
* Ability to work on multiple tasks and projects simultaneously.
* High-level communication and interpersonal skills.
* Strong planning and organising skills, prioritizing tasks to meet deadlines.
* Strong analytical skills and attention to detail.
* Good customer management skills for delivery of services to external customers.
* Strong administrative and computer skills.
* A current Australian driver's licence and willingness to travel intra and interstate.
* Empathy and patience.
Desirable Qualifications
* Eligibility for registration as a Health Practitioner in Australia.
* Evidence of study and/or qualifications in the area of dementia.
* Knowledge of supporting older people and carers living with dementia.
Application Process
Please submit your application with an updated resume and brief cover letter explaining your interest in the role and how your skills and experience align with the responsibilities of the role.
We strive to create an inclusive workplace that promotes diversity and inclusion, where everyone can thrive.