As a leading financial services and healthcare technology company, SS&C operates in 35 countries with over 27,000 employees. Our expertise is relied upon by 20,000 organizations from small to large companies worldwide.
Job Description
The Insurance Solutions Specialist role involves coordinating insurance-related services for corporate superannuation clients, employers, members, and beneficiaries. This includes managing end-to-end insurance application and underwriting processes, communicating insurer decisions, and updating member accounts.
* Manage the lifecycle of insurance claims, ensuring timely communication with insurers, clients, claimants, members, beneficiaries, and their representatives.
* Prepare and submit claims documentation, follow up on outstanding requirements, and coordinate referrals to the Trustee Services team as needed.
Key Responsibilities:
• Manage end-to-end insurance application and underwriting lodgement processes.
• Prepare and submit claims documentation, following up on outstanding requirements.
• Oversee the full lifecycle of insurance claims, ensuring timely and effective communication.
• Support initiatives such as Protecting Your Super and Putting Members' Interests First.
• Provide empathetic support to vulnerable clients, meeting their needs with professionalism and care.
• Drive continuous improvement by capturing key data, refining processes, and contributing to system enhancements.
• Respond to inquiries via the insurance phone line and Help Hub Chat, including participation in early morning and late shift rosters as required.
• Uphold and embody SS&C's Core Values: Accountability, Respect, Innovation, Focus, and Community.
Requirements:
• 2–3 years of experience in the insurance and superannuation industry, preferably with a focus on claims and/or underwriting administration.
• Experience in superannuation fund administration (preferred).
• RG146 accreditation is advantageous.
• Solid understanding of superannuation and insurance-related legislation.
• Proficiency in Microsoft Word and Excel (basic to intermediate level).
Benefits:
We offer a hybrid work model, salary continuance, flexible time off, private health insurance discount, primary & secondary paid parental leave, death & TPD insurance, and more.
About Us:
SS&C Technologies is an Equal Employment Opportunity employer, committed to diversity and inclusion. We strive to create a workforce that brings diverse perspectives and ideas to our organization.
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