Job Title: Customer Experience Specialist
Are you passionate about delivering exceptional customer experiences? Do you have a knack for providing expert guidance and solutions tailored to customers' needs?
This role is perfect for individuals who enjoy working in a dynamic team environment and are eager to grow their skills in a fast-paced retail setting.
Salary and Benefits:
We offer a competitive hourly rate of $32.06, inclusive of casual loading. You'll also enjoy special discounts on our products and opportunities to earn extra rewards through our various campaigns based on sales and repair performance.
Key Responsibilities:
- Provide customers with memorable shopping experiences by offering expert advice and tailored solutions.
- Show customers how to maximize their device's features and ensure they get the most out of their technology.
- Offer basic smartphone repair services and help customers identify their device issues and needs.
- Collaborate with the store manager to ensure smooth day-to-day operations.
- Efficiently process orders, both in person and over the phone, demonstrating strong point-of-sale skills for timely deliveries and enhanced customer satisfaction.
- Maintain an attractive and organized store layout through effective visual merchandising to enhance the shopping experience.
Requirements:
- Passion for Excellence: A genuine desire to excel in delivering exceptional service and achieving sales targets.
- Team Player: Thrive in a team-oriented environment, working collaboratively with colleagues to achieve success.
- Communication Skills: Possess strong interpersonal and communication skills to connect and engage with customers.
- Reliability: Demonstrate a dedicated work ethic, ensuring consistency and commitment to your role.
- Retail or Sales Experience: Previous experience is a plus, but not mandatory – we welcome candidates with enthusiasm and willingness to learn.
What We Can Offer:
- Opportunities to develop your career and progress into higher-level or permanent roles through training and development programs.
- A fun and exciting work environment that values each member's contributions and collaborates towards a shared purpose.
Apply now and take the first step towards a rewarding career as a Customer Experience Specialist.