Accor Perth, Western Australia, Australia
Stretch your imagination at The Adnate Perth – Art Series, a captivating canvas amidst a vibrant scene, inspired by globally acclaimed Australian street artist Matt Adnate. Colourful and soulful, the 250-room hotel is a gallery of welcome hospitality and discovery, with city views, an outdoor pool, BAHA Poolside Bar and Kitchen, gym and a state-of-the-art function room. Offering complimentary art tours, in-room art channels and art libraries, The Adnate Perth is the perfect opportunity to broaden your creative horizons. On your days of leisure, delight your senses with visits to local wineries and artisanal food producers, or embark on adventures along the endless sandy shores.
Accor is an inclusive company, building diverse teams across the globe.
Purpose
As a Guest Service Agent, you will play a pivotal role as the friendly face and warm welcome that sets the tone for our guests' entire stay. Your responsibilities span from the moment they check in to the time they check out, ensuring that you are at the forefront of delivering exceptional hospitality and creating memorable experiences for our valued guests.
Primary Responsibilities
Roll out the red carpet of hospitality, ensuring every guest feels like a VIP from check-in to check-out
Communicate with guests and colleagues to ensure cohesive collaboration
Transform challenges into success stories, conquering dilemmas alongside guests
Promote hotel amenities and services with deep understanding of products and offerings
Share local neighbourhood hotspots and must-visit gems with guests
Handle reservations accurately and manage guest accounts proficiently
Skills and Experience
Innovative approach to exceeding customer service expectations
Collaborate within teams and work independently
Proven ability to multi-task and thrive under pressure, supported by strong organisational and time-management skills
Proficiency in written and verbal communication
Previous experience in hotel front desk operations is a valuable asset
Capable of embracing a flexible rotating schedule, including nights, overnights, weekends, and public holidays
Accor Benefits
ALL Heartist Membership – take advantage of discounts on accommodation and food & beverage worldwide
Family & Friends Discounts – available on a range of accommodation, services and events for those who mean the most to you
Accor Live Limitless (ALL) Loyalty Program – earn status & reward points on your worldwide stays
Learn Your Way – support your career development with access to Accor's industry-leading training platforms, Accor Academy and Typsy
Build Your Network – with more than 300,000 Accor professionals globally sharing the same guest passion, you have the ability to grow your hospitality network worldwide
Worldwide Opportunities – we are a world-leading hotel operator with over 400 hotels in the Pacific and more than 5,000 across 110 countries, offering limitless opportunities to grow your career
Seniority level
Entry level
Employment type
Full-time
Job function
Other – Hospitality
Everyone has a story and we want to learn yours. We invite you to APPLY NOW.
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