As part of the Freightways Ltd group of companies, SHRED-X is a rapid paced and rapidly growing company providing complete secure destruction services for paper, electronic, product, and têxtile waste, diverting over 95% of processed waste away from landfill into sustainable initiatives.
As the IT Support Technician, you will play a critical role in maintaining the smooth operation of our IT systems, ensuring our employees have the technology support they need to perform their job functions effectively.
**Key Responsibilities**:
- Provide first-line technical support to employees on a variety of IT issues, including hardware, software, and networking problems.
- Install, configure, and maintain computer systems, hardware, and software, including desktops, laptops, printers, and other IT equipment.
- Assist in maintaining the company's network infrastructure
- Troubleshoot and resolve technical issues in a timely manner, escalating complex problems to higher-level support as needed.
- Provide training and support to employees on the use of IT systems and software.
- Maintain accurate records of all IT equipment, software licenses, and support incidents.
- Stay up to date with the latest technology trends and advancements, making recommendations for improvements to the IT infrastructure.
**Requirements**:
- A minimum of 2 years' experience in an IT support role.
- Excellent communication and customer service skills.
- Ability to diagnose and resolve technical problems quickly and effectively.
- Ability to work independently and as part of a team.
- A passion for technology and a drive to continuously improve the IT infrastructure.
**What's in it for You?**
- Birthday Vouchers and Celebrations
- Site BBQs
- Learning and development opportunities
- Great benefits including employee shopping discounts
- Employee reward and recognition program
- Company Uniform
- Employee Assistance Program (EAP) through Drake Works which covers mental health, nutrition, financial, legal, coaching and career transition support
**Shortlisted applicants will be required to**:
- Complete a federal police clearance check
- Legally live and work in Australia
- Undertake a pre-employment medical assessment relative to their position
- Meet appropriate immunisation requirements
Apart from joining a "family" who take work and team environments very seriously, this is an awesome opportunity to join a growth industry that consistently adapts to change leading with a strong environmental focus.
If you are interested in joining our team at Shred-X, please submit your resume and a cover letter highlighting your relevant experience.
📌 IT Support Technician (Gold Coast)
🏢 Shred-X
📍 Gold Coast