Customer Service Position:
A leading telecom company is seeking a highly skilled Customer Service Advisor to join its social media team.
The ideal candidate will engage with customers across multiple platforms, providing support for inquiries and managing brand reputation.
Key responsibilities include collaborating with the Brand & Social Media Team to develop effective customer service strategies.
The selected candidate will possess excellent communication skills, strong customer focus, and the ability to work in a fast-paced environment.
This role offers an opportunity to grow professionally and contribute to the success of the organization.
Strong communication skills are essential to provide timely responses to customer inquiries and resolve issues effectively.
The successful candidate will be an advocate for the brand, fostering positive relationships with customers through regular engagement on social media.
As a key member of the social media team, you will play a vital role in shaping the company's online presence and protecting its reputation.
You will work closely with the Brand & Social Media Team to create engaging content, respond to customer feedback, and develop strategic plans to enhance the customer experience.
This position requires excellent organizational and time management skills to prioritize tasks and meet deadlines.