Chief Operating Officer - Aged Care
Location: St Kilda Road, Melbourne. Job Type: Full-time. Remuneration: Total package $550,000 including superannuation and an annual discretionary bonus of 15% of the total package.
TLC Healthcare is a leader in innovative and integrated healthcare with 12 residential aged care homes and a model that integrates aged care with primary care, allied health, training and community precincts. This is a rare opportunity to step into a critical executive role and make a genuine impact.
Key Deliverables (what success looks like)
* Occupancy growth and performance.
* AN-ACC performance and funding optimisation.
* Care minutes delivery and compliance.
* QFR discipline and performance outcomes.
* Consistent operational execution aligned to regulatory and compliance obligations, including constructive engagement with the Aged Care Quality and Safety Commission.
What you'll be doing
* Lead multi-site operations to achieve agreed quality, compliance, financial, occupancy and performance outcomes.
* Ensure strong systems and cadence for compliance, care minutes and regulatory readiness, providing assurance to the CEO, other execs and the Board.
* Translate strategy into measurable operational plans and deliver outcomes at pace, supporting growth and expansion initiatives.
* Build a high-performance, values-aligned culture; lead and develop senior operational leaders.
* Provide executive oversight of outsourced service arrangements and vendor performance.
* Maintain strong stakeholder management with regulators, vendors and community partners.
About you
* Senior executive leadership experience within the Australian aged care sector (multi-site).
* Strong commercial acumen and ability to drive performance outcomes across occupancy, funding and workforce models.
* Deep understanding of the aged care legislative, regulatory and funding environment.
* A practical, visible leadership style – confident to be on site and hands-on when required.
* High integrity, resilience and strong stakeholder management, including regulators.
Location & Travel
Based at TLC Head Office in St Kilda, with regular travel to sites as required. Secure parking is available at the St Kilda Head Office.
Compliance Requirements
* Satisfactory NDIS Worker Screening Check (including National Criminal History Police Check).
* Completion of mandatory training requirements.
* Right to work in Australia.
* Current Victorian Driver's Licence.
* Up-to-date COVID-19 and Influenza vaccinations.
* AHPRA registration.
* Nursing Qualifications.
What you'll get
* Program of employee and wellbeing initiatives.
* Exclusive access to TLC Employee Shopping Portal.
* Employee Assistance Program.
* Ongoing leadership development and coaching.
* Discounted health insurance.
* Free gym membership.
* Novated leasing.
Why TLC
TLC is recognised as an Employer of Choice and has an exceptional, award-recognised culture built on Respect, Accountability, Collaboration, Integrity, Innovation and Excellence. We invest in development and provide extensive employee benefits and wellbeing initiatives designed to help our people thrive.
How to apply
Applications must be addressed to the Chief Human Resources Officer and include a cover letter and a current resume. Applications will be assessed on receipt and may progress prior to the advertised close date of 14 th June 2026.
We are an organisation with a strong sense of purpose that celebrates diversity, inclusion and embodies our core values of respect, accountability, excellence, collaboration, integrity and innovation. Our culture is based on a supportive team environment where people thrive and achieve their best professionally. At TLC, we are committed to fostering a diverse, equitable and inclusive environment where all individuals are respected, valued and empowered.
As part of our recruitment process, you may be required to complete a pre-employment psychometric and medical assessment.
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