As a leading solutions engineer, you will play a key role in helping our customers harness the full value of our platform. You will have a passion for driving growth and adoption with our customers by demonstrating our ability to bring data to everything.
Job Description
* Demonstrate and evangelize our products and services to customers on site, remotely via webinar sessions, and at field events such as conferences and trade shows.
* Lead or participate in discovery calls/conversations with prospects (autonomously or in collaboration with your sales counterpart) to discover and/or validate opportunities.
* Establish and develop positive relationships throughout the sales cycle & beyond with our valued customers & partners
* Visit prospects and customers/partners, and engage in onsite customer work in the form of 'Proof of Value/Concept' when required.
* Answer complex technical inquiries and address customer concerns to drive successful outcomes.
Required Skills and Qualifications
* Understand each customer's business, operations and industry including the strategic business and technology goals.
* Demonstrate how our solutions can provide capabilities and benefits to address the client's business needs.
* Ability to be organized and analytical as well as creative and adaptive.
* Developing & maintaining strong relationships with customers & partners as a trusted advisor.
* Desire to work for a dynamic technical organization with a fast-growing customer base.
* Work with peers and cross-functional teams to develop and continually improve working practices and processes.
* Work with complex application environments, with the ability to understand relevant sources of machine data, such as performance logs, application logs, audit logs, security data sources, network-centric data, etc.
* Experience & hands-on skills with observability solutions around microservices and serverless architectures, for example Kubernetes, Docker, Serverless functions, etc., would be an advantage.
* Experience and hands-on skills with scripting languages such as Python and Perl, as well as with regular expression (RegEx) pattern matching would be an advantage.
* Familiar with other open source technologies, search engine technologies and query languages.
* 5+ years of presales experience working for an enterprise vendor is preferred.
Benefits
We are a company that values diversity and provides a collaborative environment where we celebrate success and learn from our losses. We have a great team culture with regular social catch-ups, team building events, end of quarter celebrations, volunteering activities, and a culture based on respect, transparency, and always doing the right thing.
Others
This role requires someone who is passionate about our product and is committed to delivering the best experience for our customers. As a Senior Solutions Engineer, you will become part of a world-class pre-sales team that provides technical and thought leadership as we work closely with our customers to identify and solve their biggest challenges and help them reach their optimal success.