Your role will play a significant part in the company's growth and overall success by delivering quality service to our customers whilst performing scheduled maintenance and safety & function checks.
Overview
* Job Summary
* Full Time Field Based Role
* Looking for experienced or qualified technicians
Responsibilities
* Servicing and repair of material handling equipment in a dedicated territory and customer base – help Crown build positive customer experiences
* Use latest field-based mobile technology to manage your daily work schedule
* Inventory input on your company-allocated service van & customer sites – deliver a professional level of service
* Gain experience dealing with Australia\'s top tier customer base
* Join the leading forklift service business in Australia – the largest provider in the country
* Participate in an initial 8-week onboarding and industry-leading training program
* Perform routine maintenance and complete service work – reactive & planned
* Accurately maintain important service records of work performed
* Conduct customer-focused scheduled and \'breakdown\' services
* Assist in the preparation of field-based quotes for customers through job completion
* Record notes and file service records appropriately – provide high-level customer service to help customers solve their material handling needs
* Access industry-leading training and development and grade progression opportunities, including potential to train less experienced technicians
* Maintain up-to-date technical knowledge, including emerging technologies in automation and telematics
* Keep up-to-date with industry trends, new products and services
* Partner with the Company and maximise additional sales and service across a dedicated customer base
Qualifications
* Prior experience as a forklift mechanic or service technician is highly regarded but not essential
* Ability to perform scheduled maintenance, safety checks, and repairs
* Demonstrated mechanical aptitude
* Excellent problem-solving skills
* Strong attention to detail
* Ability to work independently and as part of a team
* Good communication and customer service skills
Benefits
* Uniforms, jackets, hats, beanies and PPE are supplied
* Fully equipped service vans or weekly tool allowances provided
* Full-time role with regularly available overtime
* Earn additional money with industry-leading incentive programs
* Safety Recognition Program for safe work practices
* Opportunity to advance into roles such as management, internal positions or engineering
* Specialised ongoing training from industry-leading professionals
* A benefits program providing access to discounts and cashback from over 400 retailers nationwide
* Access to a health and wellbeing platform supporting mental, physical and financial goals
* Corporate rates for private health insurance
* An inclusive working workplace
* An Employee Assistance Program for confidential counselling with chat, phone and face-to-face options
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