At Altus, we're on a mission to eliminate administrative work through intelligent automation – freeing people to focus on what truly matters. Our Microsoft 365-based Project Portfolio Management platform is growing rapidly, and as we expand our global support model, we're looking for a Technical Support Engineer in Australia to work alongside our European support function and ensure our partners and customers succeed with Altus.
This is an exciting opportunity to join a growing Australian technology company with a global footprint. You'll play a critical role in supporting our international ecosystem – providing expert technical guidance across the Microsoft 365 and Power Platform environment that powers Altus.
If you enjoy solving complex technical problems, helping customers succeed, and working with modern Microsoft technologies, this role offers the chance to make a meaningful impact.
* Be part of a fast-growing global platform built on Microsoft 365 and Power Platform
* Work closely with our European support team to deliver seamless global coverage
* Leverage flexible working hours (11am–7pm) to support international collaboration
* Work with cutting-edge technologies including Power Platform, Dataverse and Microsoft Copilot
* Join a collaborative global team spanning Australia and Europe
* Help organisations reduce complexity and reclaim time through smarter technology
The Role
As a Technical Support Engineer, you'll deliver high-quality, efficient and customer-centric technical support to Altus partners and customers globally, working closely with our European support team to provide extended coverage across time zones.
This role follows a structured 11am–7pm schedule, enabling critical overlap with our European team and supporting a seamless global support model.
You'll act as a second and third level escalation point across the Microsoft 365 ecosystem, Microsoft Power Platform, and the Altus product suite, ensuring issues are resolved quickly and effectively.
Designed to complement our European support function, this role is key to delivering a "follow-the-sun" support model. You'll collaborate closely with both the European support engineer and the Altus engineering team in Australia to resolve complex issues and continuously improve the platform experience.
This position is central to the success of the Altus global ecosystem – enabling partner success, protecting customer satisfaction, and supporting our continued international growth.
What you'll be doing
* Provide advanced technical support across Altus modules and Microsoft 365 components
* Troubleshoot complex issues within Power Apps, Power Automate, Power BI and Dataverse environments
* Identify whether issues relate to product defects, configuration or partner implementations
* Maintain accurate support records and manage escalations to Product, Engineering and Leadership teams
* Support major incidents and outage management when required
* Work closely with the European support engineer to ensure smooth handovers and continuity of support
* Act as a technical escalation point for Altus channel partners, supporting troubleshooting and best practices
* Assist with partner onboarding and technical knowledge transfer
* Support partner-led customer enhancements to ensure platform compatibility
* Assist with release validation and environment management, working closely with the Product team
* Create and maintain knowledge base articles, troubleshooting guides and documentation
* Identify opportunities to improve processes through automation and AI-driven support tools
* Communicate clearly and professionally with partners and customers
* Participate in technical meetings when required and support solution discussions
About you
You're a technically curious problem-solver who enjoys helping customers succeed with technology. You're comfortable working independently, collaborating across time zones, and tackling complex technical challenges. The successful candidate must be comfortable with working a 11am-7pm shift.
You'll likely bring:
* 5+ years experience in a technical support or development role
* Strong knowledge of the Microsoft Power Platform, including Power Apps (specifically model-driven apps), Power Automate, Power BI and Dataverse
* Experience with Support Management Systems
* Excellent troubleshooting and analytical skills
* Strong communication and interpersonal skills
* A calm, customer-focused approach when managing technical issues
* Passion for Microsoft cloud technologies
* Comfortable working a set schedule of 11am–7pm to support global operations
* SharePoint or Microsoft 365 administration
* Microsoft Project, Planner or DevOps
* Building Power Platform solutions
* SQL queries or Power BI reporting
Microsoft certifications and relevant tertiary qualifications are highly valued.
Why this role is special
This role sits at the centre of Altus's global partner and customer ecosystem, forming a key part of our international support model.
You'll have the opportunity to:
* Work in a truly global support function alongside our European team
* Help deliver seamless, round-the-clock support to partners and customers
* Work directly with Microsoft 365 and Power Platform technologies
* Contribute to the continuous improvement of the Altus platform
* Help shape how technical support evolves using AI and intelligent automation
* Play a key role in Altus's global growth
Ready to make an impact?
If you're passionate about Microsoft technologies and enjoy solving real‐world problems for customers, we'd love to hear from you.
At Altus, we celebrate our diverse community and are committed to providing equal employment opportunities for all. People are at the heart of all we do, and we truly believe that we are made better by bringing together people with a broad range of backgrounds, perspectives and experiences. We are committed to a respectful workplace that embraces and celebrates diversity, equity and inclusion. We welcome applicants from all backgrounds to apply!
You can find out more about us on our website – https://www.altus.pro/
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