Come on board and join our team at Wallan Community Aged Care as we set to open our new aged care residence in August 2026!
Our Values – CARE in Action
Collaboration | Accountability | Respect | Empathy
These values guide how we support our residents, families, and each other every day.
About the Role
Joining us in May 2026, you will work hand‐in‐hand with the Sales & Marketing and Commissioning teams to help bring our new home to life.
As Client Services/Concierge, you will be front of house for our residents and their families. You will ensure that the process of admission into residential aged care is smooth and seam free and is a positive experience for everyone involved. You will maintain communication with residents and families on our waitlist and facilitate tours of our beautiful Wallan home. Moving to residential aged care can be a difficult time in our residents' lives, so a sensitive and consumer‐oriented approach is essential.
Key Responsibilities
* Ensuring that rooms across all residences maintain satisfactory occupancy.
* Liaising with key stakeholders (hospitals, ACAP, social workers, medical practices and aged care placement agencies) to assist in maximising bed occupancy.
* Organising and scheduling appointments with potential clients to showcase any of the requested residences in the organisation.
* Facilitating and organising admission paperwork and ensure Assessment is current.
* Providing a smooth transition of admission process into the residence.
About You
* Excellent customer service delivery.
* Ability to develop and maintain professional relationships with relevant agencies and internal and external stakeholders.
* Ability to delegate and prioritise tasks and be results‐oriented.
* Demonstrated experience in the coordination and delivery of administrative services in a health, community or residential aged care setting.
* Knowledge of financial requirements for admissions into an aged care facility.
* Meticulous attention to detail and accuracy.
* Current drivers' licence.
Benefits & Work Culture
As a purpose led, not-for-profit organisation, our staff's health and wellbeing are important to us.
This is why we have partnered with selected providers to offer employees a growing range of benefits that make sure they get the most out of their working and personal life.
Benefits available include:
* Tax savings of up to $15,900 per year with Salary Packaging (Go Salary)
* Structured Bonus program (with increased bonuses during commissioning)
* Exclusive staff discounts with JB Hi-Fi, Endota Spa and more
* CommBank Workplace banking
* State of the art technology to help staff work smarter
* Staff room facilities
* Onsite Parking
* Salary sacrificing options with superannuation
* Novated Leasing through Enlist
* HESTA benefits for members
* Access EAP – a voluntary, confidential and free counselling service
Our culture is one of collaboration and compassion. Our leaders have the ability to create, grow and inspire their team. We believe if our staff are happy, our residents are happy.
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