Work ScheduleStandard (Mon-Fri)Environmental ConditionsOfficeJob DescriptionKey responsibilities include, but are not exclusively:Provide outstanding support in the form of technical assistance (remote & onsite) to the regional service teams in your area of product specialization.Partner with the central Global Technical Service (GTS) team and multi-functional departments to bring in the service-related requirements and to sustain support through the life of the system.Provide mentorship and feedback on service tools, repair and installation work instructions.Provide feedback on spares parts and associated work instructions and feedback on diagnostic and test procedures required for support of systems.Provide feedback to product quality teams, analyse and initiate improvement projects on systems and subsystems as the need arises.Gives primarily input or develops sophisticated problem solving documentation.
Validates service documentation and software.Cultivate and develop positive working relationships with Field Service Engineers (FSE's), Applications, other Global Technical Support (GTS) groups, Development and OperationsWorking in compliance with legislation and IMSRequirements:BA degree in Electronics, Mechanics, or related subject area or comparable training (military or technical school)Typically requires 5-10 years' experience with service and/or manufacturing in high-tech industry or laboratoryComfortable in working with analytical equipmentAll-round technical knowledge and practical skills in multidisciplinary trouble shootingExperience with analytical equipment (electronics, software, physics, mechanics) such as Electron Microscopes, Wafer Steppers, Medical Equipment (e.g.
MRI-scan)Typically requires a University degree in Applied Physics, Electronics, or Electro-Mechanics.
(Associates minimum, Bachelorspreferred, or equivalent military training)Proven record as a self-starter who is also highly productive when not supervisedPreferably experience as a customer or field service engineer with Electric Fault Analysis (EFA) equipment or Scanning Electron Microscope (SEM), alternatively any other high-tech equipmentWorks with demanding customers and understands the importance of customer relations and intimacyProject leader skillsInternational Travel (50% of working time following initial training period)Proficient in English (verbal and in writing)Other language skills are an assetCompetencies:Customer FocusCommunicationComplex Problem solvingPlanning / Prioritizing & Goal settingDecisivenessTolerance of AmbiguityTeamworkFlexibilityDecision making and Problem SolvingGets ResultsRelationship buildingInfluence & Persuasion
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