Company DescriptionJoin us at Accor, where life pulses with passion!As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a common ambition: to keep innovating and challenging the status quo.By joining us, you will become a Heartist, because hospitality is, first and foremost, a work of heart.You will join a caring environment and a team where you can be all you are. You will be in a supportive place to grow, to fulfill yourself, to discover other professions, and to pursue career opportunities in your hotel or in other hospitality environments, in your country or anywhere in the world!You will enjoy exclusive benefits, specific to the sector and beyond, as well as strong recognition for your daily commitment.Everything you will do with us, regardless of your profession, will offer a deep sense of meaning, to create lasting, memorable, and impactful experiences for your customers, colleagues, and for the planet.Hospitality is a work of heart,Join us and become a Heartist.Job DescriptionPromotes the brand philosophy through exemplary attitude, behavior, and excellent communication skills.Responsible and accountable for logging and the correct, prompt, and efficient handling of all guest messages.Researches and provides specific directory information to internal and external inquirers, according to policy and procedure.Utilizes public address, paging, and voicemail systems to ensure proper routing of calls.Attends to all guest inquiries and requests in a helpful, professional, yet warm and friendly manner.Familiar with fire and emergency procedures and your responsibilities in case of an emergency.Ensures rapid response from concerned departments.Handles wake-up call requests from guests.Maintains switchboard directory and performs miscellaneous switchboard tasks.Ensures the front office information board is well presented and up-to-date.Capable of multi-tasking effectively.QualificationsPERSONAL ATTRIBUTESProficient in written and verbal English communication.Ability to work cohesively within a team.Focus on guest needs, remaining calm and courteous at all times.Ability to promote positive relations with all guests and patrons.Good judgment in handling difficult guests.Understanding and ability to work in a multicultural environment.QUALIFICATIONSSecondary education or relevant hotel management qualifications.EXPERIENCEMinimum 1 year relevant experience, preferably in a four or five-star hotel.Additional InformationLocated in downtown Dubai, directly opposite The Dubai Mall and the iconic Burj Khalifa, within walking distance to Dubai Metro and a short drive to DIFC, World Trade Centre, and Dubai International Airport, Swissotel Al Murooj offers a prime location for business and leisure travelers alike.
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