Company Description
ETISAL International Group is a leading Business Process Outsourcing (BPO) company operating in the Middle and Far East. With years of expertise and a customer-centric approach, ETISAL International delivers innovative and customized solutions tailored to meet the unique needs of its clients, enabling businesses to focus on their core operations. Committed to operational excellence and value creation, the company integrates global coverage, cultural understanding, and industry best practices into its services. By leveraging cutting-edge technologies and fostering strong partnerships, ETISAL International continues to exceed client expectations and deliver high-quality service solutions.
Role Description
This is a full-time, on-site role for a Technical Support Agent (Customer Service) positioned at our Maadi, QLD office. The Technical Support Agent will handle customer inquiries and provide assistance, ensuring high levels of satisfaction. Responsibilities include offering technical support, troubleshooting issues, resolving customer concerns, and maintaining an organized and efficient approach to problem-solving. The role requires excellent communication skills and a dedication to exceeding customer expectations through prompt and accurate solutions.
Qualifications
* Strong skills in Customer Support and ensuring Customer Satisfaction
* Proficiency in Technical Support and Troubleshooting
* Solid Analytical Skills to identify and resolve complex issues effectively
* Exceptional verbal and written communication skills
* Ability to work efficiently within a team-oriented and on-site environment
* Previous experience in a similar role is advantageous
* Bachelor's degree in Computer Science or related field
* Fluency in English