About Us
* Build a fulfilling career in an innovative and fast-paced environment.
* Be part of a team vital to driving business growth and success.
* Focus on delivering exceptional customer experiences and putting customers at the heart of everything you do.
We're shaping a world where people and communities thrive. Our goal is to drive customer financial wellbeing and sustainability through our work.
About the Role
This role requires you to provide customers with seamless banking experiences by meeting their end-to-end financial needs and goals. This includes transaction activities, needs-based conversations, and educating them on available financial solutions.
This position is based mainly in branches and requires delivering high standards of customer service to ensure customers are satisfied and strong advocates for our organization.
You will be part of a collaborative team, acting as a role model and peer coach to deliver excellent customer experiences. You'll focus on delivering our Customer Promises to ensure customers leave the branch as strong advocates.
Banking is evolving, and we're adapting. Our employees have opportunities to try new things, learn, and grow. Your role will help build your future while contributing to our success.
Role Details
Schedule:
Monday: 09:00 AM - 04:30 PM = 7 hours
Tuesday: 10:00 AM - 04:30 PM = 6 hours
Wednesday: Not rostered
Thursday: Not rostered
Friday: 09:00 AM - 04:30 PM = 7 hours
Saturday: Not rostered
Sunday: Not rostered
Your Day as a Banking Professional
You will contribute to significant uplifts in customer engagement and advocacy, creating real value for customers. Key responsibilities include actively participating in programs and initiatives, ensuring compliance with policies and procedures, and taking responsibility to 'know your customer' from a risk perspective.
To succeed in this role, you'll bring exceptional customer focus, retail experience being an advantage. Experience using technology and working knowledge of digital channels is also beneficial. You'll need to be adaptable, willing to work in a collaborative team environment, and possess sound understanding of compliance and excellent communication skills.
Career Opportunities
We offer a range of career development opportunities, including training and mentorship programs. Our employees have access to cutting-edge technology and resources to support their growth and success.
What We Offer
We provide a competitive compensation package, including a salary and benefits that reflect our commitment to employee wellbeing. Our organization values diversity and inclusion, and we strive to create a workplace that is welcoming and supportive of all employees.
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