About CBRE
CBRE is the world's leading and largest commercial real estate services and investment firm, servicing over 90% of the world's Fortune 100 companies. Our Global Workplace Solutions division (GWS) is comprised of the best and brightest industry professionals, at the forefront of innovation, and highly invested in the development and unique needs of our diverse employees and global clients.
About the Role:
To professionally perform the day to day operational functions within Guest Relations ensuring all client requirements are met. Provide support to the Brisbane Guest Relations Team, as well as assisting the Guest Relations Manager and Senior Facilities Manager, to ensure the established standards, systems and operating guidelines for Guest Relations are maintained and professional at all times.
What You'll Do:
Responsibilities include, but are not limited to:
* Oversee, in conjunction with the Guest Relations Manager, the reception desk, and the day-to-day reception functions, meeting room suite, Barista/Cafe functions within Guest Relations ensuring the operational standards are maintained and professional at all times
* Establish and maintain collaborative working relationships with team members, key client and supplier stakeholders to understand their requirements, align objectives, maximize value and support to the business
* Assist with operational coverage on a daily basis, in conjunction with the Guest Relations Manager, this includes staff rotation as required, co-ordinate Barista staff, Boardroom Attendants, Agency Temp Staff coverage for sick leave, annual leave and/or any necessary roster changes to meet business demands.
* Meet and greet clients and visitors and provide assistance based on their needs. Announce the arrival of guests to internal staff and escort to client meeting rooms as required.
* Provide beverage service to client meeting rooms and set up/breakdown of catering/equipment in rooms when required
* Manage Meeting Room Booking System (MRBS) – this includes assisting with booking reservations, cancellations and/or amendments as per the clients requests, ensuring all booking requirements are captured, proactively reviewing and pre-planning for future bookings
* Ensure incoming switchboard calls are answered promptly and dealt with efficiently as to operational standards
* Ensure reception and public client spaces are being maintained to the established standards. This includes cleaning, tidy and re-setting of rooms, identifying any faults with furniture, fixtures and equipment which are to be recorded, reported and rectified.
* Coordinate catering, audio visual and equipment requirements requested by the client
* Assist and co-ordinate Client Functions/ Events including catering, audio visual equipment, compiling function sheets, performing regular planning and testing checks, set up/breakdown of furniture and catering equipment as requested by the client. This includes liaison and coordination with external catering/equipment companies, internal business stakeholders. Required to facilitate early/ late functions by working outside of regular hours when required, supervising external catering staff to ensure the food and beverage service delivery meets the business standards, overseeing the event schedule, addressing any issues that arise through to resolution.
* Assist staff with ordering offsite catering for internal meeting rooms – delivery to staff kitchens for BFS Staff to set up/clear away.
* Administrative duties or project work as required, including management of Guest Relations and Staff kitchen pantry stocks, office consumables, processing purchase orders/ invoices, mail, couriers, after hours air conditioning.
Facility Management
* Assist when required with vendor/contractor management including site inductions, vendor set-up, booking service calls, raise and closing Work Orders, on-site supervision, maintaining attendance registers, liaising with Landlord building and Vendor contacts.
* Assist with HSE site requirements including Workplace Inspection Checklists and remediation work orders, Vendor documentation, SWMS, Vendor Spot Checks, HSE document storage, First Aid Kit and Defib Audits, Incident reporting, Fire Warden and First Aid Officer duties
* Assist the Facilities Manager with administrative duties or project work as required
* Proactively liaise with cleaners to ensure all cleaning standards are adhered to in Guest Relations/Tenancy spaces
* Security requests for staff, visitor and contractor access passes, door programming changes, ad-hoc maintenance requirements
* Actively demonstrate commitment to HSE requirements
What You'll Need:
* Leadership and management skills
* Strong organisational and time management skills
* High level of attention to detail
* Strong verbal and written communication skills
* Excellent personal presentation
* Delegation skills - able to prioritise accordingly and flexible in handling a variety of tasks
* Complaint handling - able to resolve problems as they arise in an appropriate manner
* Experience in a corporate reception or five star hotel environment
* Administrative Skills – word, PowerPoint, excel and outlook are desirable
Why CBRE
When you join CBRE, you become part of the global leader in commercial real estate services and investment that helps businesses and people thrive. We are dynamic problem solvers and forward-thinking professionals who create significant impact. Our collaborative culture is built on our shared values — respect, integrity, service and excellence — and we value the diverse perspectives, backgrounds and skillsets of our people. At CBRE, you have the opportunity to chart your own course and realize your potential. We welcome all applicants.
Applicant AI Use Disclosure
We value human interaction to understand each candidate's unique experience, skills and aspirations. We do not use artificial intelligence (AI) tools to make hiring decisions, and we ask that candidates disclose any use of AI in the application and interview process.
If the above interests you, we would love to hear from you!
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