Position: Customer Service Representative
Location: Somerton, Victoria
Type: Full-time
Join our dynamic and growing team in Somerton, Victoria, at Roadstar Caravans. We are now bringing our sales in-house and seek a dedicated individual ready to grow with us from the ground up.
Roadstar Caravans is a proudly Australian, family-owned business with over 50 years of industry experience. As a medium-sized team, we work closely and collaboratively to deliver premium craftsmanship and exceptional service—both during the sales process and long after handover. This role offers the opportunity to develop your skills, engage with our quality products, and build meaningful relationships with customers passionate about recreation and caravanning.
We believe customer care extends beyond the sale. We are committed to investing in every part of the buyer journey to ensure a seamless, supportive, and enjoyable experience for every customer.
We are looking for a passionate Customer Service Representative to join our team and uphold the high standards of care we are known for.
About the Role
This is more than a support role; it’s an opportunity to grow your career, learn about our premium products, and work closely with customers from initial enquiry through to after-sales support.
You will collaborate with our Sales Manager and play a key role in managing and nurturing customer relationships at every touchpoint.
Your responsibilities will include:
1. Making and receiving inbound and outbound calls
2. Following up on leads and enquiries
3. Updating customers on build progress and timelines
4. Preparing contracts, invoices, and production orders
5. Assisting with colour consultations and showroom visits
6. Managing warranty claims and after-sales support
7. Building and managing relationships via our CRM system
Who We’re Looking For
* Minimum of 2 years experience in sales and/or customer service
* Excellent verbal and written communication skills
* A person who enjoys helping others and solving problems
* Process-driven with strong attention to detail
* Team player
* Passionate about the outdoors, travel, or camping is a bonus
* Willing to learn and grow into a sales-focused role
Experience in caravans, automotive, or customer service roles will be highly regarded.
Why Join Roadstar?
* Be part of a growing Australian brand with a legacy of quality
* Join a collaborative, close-knit team with strong values
* Opportunity for career development into a full sales role
* Competitive salary package and ongoing training
* New interactive Customer Experience Centre launching soon
Ready to kickstart your role at Roadstar Caravans? Apply now with your CV and a brief cover letter explaining why you’re the right fit.
Only shortlisted candidates will be contacted.
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Your application will include the following questions:
* Which of the following statements best describes your right to work in Australia?
* How many years of experience do you have as a Customer Service Representative?
* Do you have customer service experience?
* Do you have experience in administration?
To help expedite the process, please include any additional relevant details that prompted you to report this job ad as fraudulent, misleading, or discriminatory.
What can I earn as a Customer Service Representative?
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