Ready to combine your customer service skills with hands-on support in a busy campus environment?
We’re looking for an Onsite Print Valet to provide on-site support for one of our key clients based in Wollongong. Based primarily in their main campus library, you’ll be the go-to person for print support, troubleshooting, and keeping everything running smoothly across the site. This is a casual role offering full-time hours, and full training will be provided, perfect if you’re looking to build your skills in a supportive environment.
Who We Are
With over 20 local branches supported by a strong national presence, efex is one of Australia’s leading MSPs. We deliver right-sized IT solutions that help businesses run smarter, simpler, and more efficiently. Our culture is approachable and business-focused: we speak in plain language, build real relationships, and always put people first, both our clients and our team.
The role
As an Onsite Print Valet, you will:
* Provide technical support - Help students and staff with printer and copier issues, ensuring quick, effective solutions.
* Manage toner and consumables - Deliver and monitor stock across campus and nearby locations.
* Diagnose and troubleshoot faults - Keep printers and copiers operational and minimise downtime.
* Deliver great customer service - Be a friendly and reliable point of contact for the campus community.
* Manage kiosks and cash handling - Oversee two on-campus cashiers, including EFTPOS system maintenance, balancing, and banking.
* Provide additional services - Offer binding and laminating services for students and staff.
* Collaborate and report - Document service activities and liaise with the university IT and support teams to keep processes seamless.
About you
You’ll thrive in this role if you:
* Have a technical mindset and enjoy solving problems (experience with printer maintenance is a bonus, but not essential)
* Provide excellent customer service and communicate clearly
* Are organised and able to manage multiple tasks effectively
* Are proactive and adaptable, ready to take on a variety of tasks each day
* Are looking to learn - we’ll provide all the training you need to succeed
What we offer
* Casual role with full-time hours - a chance to learn on the job while enjoying consistent hours
* Full training provided - no experience required, just a willingness to learn
* Competitive pay that recognises your contribution
* Supportive, down-to-earth culture where your work is valued
* Extra perks, including birthday leave and wellbeing days to recharge
* Variety and growth - no two days are the same, and there’s always something new to learn
If you’re ready for a role where technical skills meet great customer service, and where you can learn on the job while making a real difference, we’d love to hear from you.
Please note : all shortlisted candidates will need to complete a National Police Check as part of the recruitment process.