About the Role
We're the world's leading data, insights, and consulting company; we shape the brands of tomorrow by better understanding people everywhere. Kantar's Profiles division is home to the world's largest audience network, giving us access to 170m+ people in over 100 global markets. With validated anti‐fraud technology, Kantar's Profiles Audience Network delivers meaningful data with consistency, accuracy, and accountability – all at speed and scale.
Job Details Kantar is the world's leading AI‐native marketing data and analytics business, partnering with top global brands to combine powerful attitudinal and behavioural data with deep expertise and advanced analytics to help clients understand what has happened, why it happened, and how to shape strategies for the future.
About The Team
We are seeking a full‐time Account Manager to join our team. You will be joining Kantar Profiles, our division specialising in survey design, sampling, and data science. Within Profiles, the ORU (Online Research Unit) is our specialist panel management offering, providing clients with access to high‐quality consumer and B2B data.
Key Responsibilities
* Manage and grow relationships with existing and new key clients within our ORU brand offering.
* Oversee and deliver high‐quality, proactive end‐to‐end project management (including quoting, pricing, and online data collection).
* Act as the primary point of contact for each project or program, ensuring excellent client communication.
* Build effective, positive working relationships with internal delivery teams, including Panel Management, Sampling, and Scripting.
* Manage project budgets and ensure accurate tracking and reporting.
* Contribute positively to team culture and collaboration.
* Comply with internal procedures and management systems (CRM, Finance, Audits, etc.) as well as industry codes of conduct and guidelines.
Requirements
* Experience working in the Market Research industry.
* Strong knowledge of online data collection, fieldwork, and the project management lifecycle.
* Proven client service experience within a project management or client‐service environment.
* Demonstrated ability to build and manage client relationships.
* A self‐starter with strong problem‐solving abilities.
* Proactive mindset and a positive, can‐do attitude.
Benefits and Work Environment
We also prioritise the wellbeing and growth of our people. We offer an inclusive, supportive environment with a flexible hybrid working set‐up, giving you the balance you need to do your best work. We encourage applications from all backgrounds, including those whose experience isn't a perfect match.
Mandatory Equal Employment Opportunity Statement
Kantar is committed to inclusion and diversity. We welcome applications from all sections of society and do not discriminate based on age, race, religion, gender, pregnancy, sexual orientation, gender identity, disability, marital status, or any other legally protected characteristics.
Privacy Disclosure
By applying to this opportunity, you consent to the processing and retention of your personal data by The Kantar Group Limited ("Kantar"). Your details will be stored in our Applicant Tracking System for as long as necessary for recruitment purposes and may be shared with the hiring manager.
Country
Australia
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