Deliver exceptional customer outcomes by managing complex life insurance claims.
Key Responsibilities:
* Utilise technical expertise to assess and manage a portfolio of claims, develop case management strategies, and drive sustainable outcomes.
* Communicate professionally with customers to deliver high standards of service through empathetic, clear, and professional communication.
* Effectively delegate authority and prioritise tasks in a changing environment to meet business needs.
* Collaborate with stakeholders to establish and maintain relationships and drive an inclusive workplace culture.
* Identify opportunities to improve claim assessment and management processes, streamlining communications and leveraging system capabilities.
Requirements:
* Technical expertise: Portfolio management, case management strategy development, and sustainable outcomes.
* Customer experience: Professional communication, empathy, clarity, and professionalism.
* Delegation of Authority: Effective task prioritisation and meeting business needs.
* Collaboration/Culture: Relationship establishment and maintenance, inclusive workplace culture.
* Time Management: Task prioritisation in a changing environment.
* Continuous Improvement: Process improvement, communication clarification, and system capability utilisation.