* Permanent / Fixed Term Full Time Opportunities
* Monday to Friday, 72.5 hours per fortnight, 9 day fortnight
* $94,173- $100,171 per annum (LGIA Stream A Level 4) + Superannuation
* Location – Rockhampton
Your new role
Are you interested in furthering your skills and building a career within complaint management?
This role will see you addressing complaints and providing professional investigative services for a wide range of employee and public related complaints in accordance with legislation.
This position requires the completion of a satisfactory Criminal History Check - Police Certificate (Australia Wide Name Only Police Check).
What we are looking for
* The ability to maintain strict confidentiality is a key requirement of this position
* Developing knowledge of legal and administrative law practices in relation to investigative services
* High level attention to detail with a forward-thinking mindset
* Ability to build rapport with others from diverse backgrounds
* Thorough research skills and use of interpersonal skills in all aspects of your investigations
* Demonstrated skills in drafting logical and sensitive investigation reports and documentation
What you'll get in return
As an employee of Rockhampton Regional Council, you will join a diverse and innovative team of more than 1000 employees supported by good leadership, who proudly deliver services and make a difference to the lives of people living and working within the region.
* Supportive Work/Life Balance
* A large employer with a strong values driven culture
* A generous superannuation scheme – Up to 18% superannuation (conditions apply)
* Ongoing training and development opportunities
* Corporate membership discounts
* Payroll deductions and salary sacrifice options
* 17.5% annual leave loading
* Wages paid fortnightly
* Employee Assistance Program
* Fitness Passport and active social clubs
What you need to do next
To apply for this opportunity, please submit two documents:
* A 2-3 page Cover Letter addressing the Application Criteria below;
* Your Current resume.
Application Criteria
* Qualification in Certificate IV (Government, Investigations, Business or Law) or demonstrated experience within a Human Resources or compliance / investigative role.
* Knowledge pertaining to industrial relations, employment law and Human Resources best practices and a demonstrated knowledge of legal and administrative law practices pertaining to investigative services.
* Demonstrated ability to maintain confidentiality, diplomacy and judgement when dealing with sensitive investigations.
* Demonstrated planning, organisational and time management skills with proven ability to work with a high degree of autonomy.
Please use Council’s cover letter template and ensure you clearly label each Application Criteria in your cover letter.
Applications Close: Monday 20 April 2026 at Midnight (AEST)