Company Description
At ACAP we change lives. We equip our students with a deep understanding of human behaviour, the skills to make a positive difference and the resilience to enjoy long, healthy careers. ACAP University College, part of the leading global education provider Navitas, is Australia's leading independent tertiary education provider, delivering accredited courses in psychology, social work, counselling, coaching, criminology, law, and business management and leadership (MBA).
Job Description
Join our agile Student Engagement team as a Student Engagement Advisor to fill a 16‑week contract on a fixed term basis. In this role, you’ll provide professional advice and services, while collaborating with academic and specialist colleagues to ensure students succeed in their studies.
This predominantly inbound call centre role is aligned to our online campus and will provide additional support during our peak period.
Key Responsibilities
- Respond to student enquiries across various service channels.
- Proactively engage with students via inbound/outbound calls, web chat, emails, and other platforms.
- Complete administrative tasks and data entry accurately.
- Assist with re‑enrolments and provide course sequence advice.
- Liaise with academic and specialist staff to ensure students are properly supported.
- Apply policies and procedures to provide accurate, timely advice.
Qualifications
In addition to a student‑first approach, it is essential you can demonstrate:
- Proven track record of delivering exceptional customer service in an inbound call centre setting.
- Excellent attention to detail and high level of accuracy in all administrative activities.
- Demonstrated computer literacy, including advanced MS Office suite and ideally student records software.
- Ability to work as part of a team and in a flexible, adaptable manner.
- Availability during core business hours of 8 a.m. – 5 p.m., Monday to Friday, to work onsite at the Brisbane West End campus.
Benefits
- Unlimited global career opportunities across the Navitas portfolio.
- Salary packaging and novated leasing.
- Two paid volunteer days per year for your passionate causes.
- Up to 75% scholarships are available to staff enrolled in ACAP courses.
- Health & well‑being packages, including free counselling and well‑being specialist support for employees and family members.
- Discounted gym memberships, private health insurance, movie tickets, travel, hotels, insurance and selected retailers.
- Access to LinkedIn Learning and professional development opportunities.
Diversity, Equity, and Inclusion
ACAP, as part of Navitas, promotes and embraces an inclusive and diverse workforce. We encourage applications from candidates with disabilities, of all ages and genders, First Nations and Indigenous peoples, and people from diverse community groups. We believe equality, flexibility, and diversity deliver a rich and collaborative environment and strive to ensure all staff feel safe, supported, and given opportunities to thrive.
How to Apply
- Submit your CV. (If including a cover letter, please upload it on the second page of the application process)
- Applicants are assessed upon receipt, so you are encouraged to apply now.
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