Frontline Roles
Be Part of Something Bigger at Ingenia!
At Ingenia, we're not just building communities, we're creating places where people truly belong. From unforgettable holidays to vibrant rental living and affordable housing, we're all about making life better, brighter, and more connected.
We're a passionate bunch who care deeply, work boldly, and support each other every step of the way to create moments that matter. If you're ready to work in a place that values your ideas and celebrates your wins, we'd love to welcome you to the team.
Your Next Opportunity
We're on the lookout for a Guest Experience Officer to join our team at our Townsville Holidays site.
Reporting to the Park Manager, you'll play a key role in being the welcoming face of the park, helping us deliver exceptional experiences for our guests and residents, and having fun while doing it!
Townsville is a vibrant coastal city in tropical North Queensland, known for its sunny climate, relaxed lifestyle, and gateway access to the Great Barrier Reef and Magnetic Island.
Why You'll Love Life at Ingenia
* Staff discounts on Ingenia Holiday Parks, with savings that can go beyond 50%
* Employee referral, employee of the month, and employee of the year rewards
* Flexible work schedules to suit your lifestyle
* Retailer discounts
In this Role, You'll
* Welcome guests warmly and provide information about the park/resort, local area, amenities, and activities, ensuring a smooth check‐in and check‐out experience.
* Convert walk‐in bookings, promote other Ingenia Holidays destinations, and upsell suitable products while following reservation policies and capturing guest details.
* Coordinate and deliver engaging holiday activities within budget, maintain a safe and tidy environment, and encourage guest participation.
* Maintain high standards of presentation, follow sales and service procedures, and work towards achieving customer satisfaction goals, such as Net Promoter Score (NPS).
* Support caretaking duties as needed, including site cleanliness, after‐hours guest assistance, and monitoring compliance with site rules.
You're Likely a Match If You
* Are passionate about creating warm, memorable guest experiences through genuine customer service.
* Have experience in hospitality or tourism, or are enthusiastic about building your skills in a guest‐focused role.
* Are confident using Microsoft Office and booking systems like Newbook, or are eager to learn and grow in a tech‐enabled environment.
* Work collaboratively, communicate with empathy, and bring a strong eye for detail to everything you do.
* Have a valid Working with Children Check.
* Have a current automatic driver's licence.
Our Recruitment Process
* Apply via our website; no cover letter needed.
* Quick phone chat and interview with your future manager.
* Background checks.
* Offer and onboarding – welcome aboard!
All applicants must be able to work in Australia and provide evidence of working rights, as well as undergo a National Police Check.
Culture and Benefits
In return, we offer a competitive package, flexibility (including working from home for some roles), extensive training and development, career progression and generous reward and recognition programs. Some of the benefits include amazing discounts at our Holiday Parks. We look forward to receiving your application. Please note that to be considered for this role you must be able to work in Australia and provide evidence of working rights. All employees of Ingenia Communities must undergo a National Police Check.
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