This is a business-facing, information systems role supporting internal clients across the Compass Group. The Retail System Specialist will facilitate the deployment, operational effectiveness, and continuous improvement of retail systems.
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We are recruiting a Retail System Specialist for a part-time position (3 days/week), based in Brisbane. Reporting to the Senior Product Manager, the role involves supporting the development, deployment, and training of retail systems including POS, online ordering, and mobile apps across all sectors. Responsibilities include planning system implementations, design, configuration, administration, training, and supporting rollouts and existing sites.
This role directly supports internal clients, working with the team to ensure efficient deployment, operational effectiveness, and system improvements.
Key Responsibilities:
* Achieve MAP 2,3 & 4 objectives: Brands, Recipes, Menus, Labour Structure, Processes & Training
* Business/System Tasks: Provide operational support, requirements analysis, site audits, system setup, configuration, installation, training, travel as needed, customer support, system support and escalation, upgrade activities, UAT testing
* System Improvement Projects: Identify and develop system enhancements, assist in creating training materials
* System Administration: Assist in database cleanup, monitor system health, initiate change requests
* Team & Customer Communication: Effective communication, professional presentation, teamwork, and customer service
The Person:
* Minimum 3 years' experience in software implementations/support, preferably POS or eCommerce
* Proven ability to manage multiple projects
* Experience in Retail Operations
* Self-motivated, strong interpersonal skills, relationship building
* Process improvement identification
* Excellent customer service, communication, and written skills
* Team-oriented, proactive contributor
* Ability to prioritize and work independently
* ITIL certification, business system/resource planning, change management experience
Benefits: Competitive salary, comprehensive learning & development, recognition programs, company discounts, and more. Read about why to work at Compass.
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