As a Senior Product Designer, you will have the opportunity to make a significant impact on customer experiences at CommBank. Our Customer Experience Solutions squad is at the forefront of this mission, delivering outstanding user experiences for both our customers and staff.
We are looking for an experienced designer who can lead end-to-end product design from discovery to delivery. You will work closely with Product Managers, Engineers, Business SMEs, and Researchers in an agile environment to deeply understand customer needs and translate insights into elegant, scalable solutions.
Key Responsibilities
* Lead discovery work to uncover customer problems and validate opportunities through research, workshops, and co-design.
* Translate insights into concepts, user flows, wireframes, prototypes, and polished UI designs.
* Apply systems thinking and service design techniques to shape offerings that anticipate customer needs in physical service environments.
* Collaborate closely with Product Managers and Engineers throughout the agile lifecycle.
* Champion customer-centricity and advocate for best-in-class user experience.
* Contribute to product strategy and roadmap discussions.
Requirements
* 5+ years of experience designing digital products end-to-end in cross-functional teams.
* Proven ability to lead discovery and delivery activities with stakeholders.
* Deep understanding of human-centred design methodologies and their practical application.
* Strong collaboration and communication skills.
* Excellent interaction and UI design skills.
* Experience designing for complex systems, services, or platforms.
Benefits
* You will work on products that genuinely impact people's lives.
* You will be part of a highly collaborative, customer-first culture.
* You will have ownership and autonomy to shape products as a key member of a cross-functional team.
About the Role
* This role involves working on projects that combine physical and digital services.
* The ideal candidate will have a passion for mentoring others and uplifting the broader design craft.