Overview
Are you a proactive, detail-oriented administrator who thrives in a fast-paced environment? We're looking for a Branch Administrator to be the backbone of our clients branch operations—supporting both sales and service teams while ensuring everything runs smoothly and efficiently.
About the Role
As a Branch Administrator, you'll be responsible for all administrative functions within the branch. From managing customer accounts and processing invoices to coordinating equipment transport and supporting service operations, you'll play a vital role in keeping our branch organised, compliant, and customer-focused. You'll also work closely with our Rental Solutions functional leaders to ensure all processes, systems, and tools are followed—and help improve them along the way.
Responsibilities
* Be the first point of contact for customer enquiries—friendly, professional, and helpful.
* Set up customer accounts and reports, and support the sales team with quotes and rental agreements.
* Coordinate equipment transport, refuelling, and service scheduling.
* Raise and manage rental, service, and work orders, including purchase orders.
* Process invoices, credits, and rechargeable expenses (freight, fuel, labour).
* Maintain accurate customer and site information, and monitor accounts in line with credit terms.
* Compile and submit branch service metrics and forecasts.
* Support stocktakes, fleet transfers, and general branch administration.
* Contribute to continuous improvement and ERP project delivery.
Success Measures
* Invoices processed on time and in line with agreements.
* Customer and service data is accurate and up to date.
* Service and work orders are completed and closed correctly.
* Reports and forecasts submitted accurately and on time.
* A strong safety culture with a focus on ZERO harm.
Requirements
* Proven experience in an administrative or coordination role (ideally in a service or rental environment).
* Strong attention to detail and organisational skills.
* Excellent communication and customer service abilities.
* Confidence using business systems (ERP experience is a plus).
* A proactive mindset and a passion for continuous improvement.
Join our client today
* Be part of a supportive, high-performing team.
* Make a real impact in a dynamic and growing business.
* Opportunities for development and career progression.
* A culture that values safety, collaboration, and innovation.
Ready to take the next step in your career? Apply now and help us deliver outstanding service and operational excellence every day.
Applicants new to DFP may be asked to provide additional information including work rights status via a survey link – if requested, we ask that you provide this information in order to expedite your application.
DFP welcomes applications from Aboriginal and Torres Strait Islander people, people with diverse cultural and linguistic backgrounds and people with disability. In addition, DFP will provide reasonable adjustments for individuals with disability throughout the recruitment process. If you identify as a person with disability and require adjustments to the application, recruitment, selection and/or assessment process, please advise via adjustments at dfp.com.au or and indicate your preferred method of communication (email, phone, text) so we can keep in touch and meet your accessibility needs.
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