Overview
TSA Group Australia is seeking enthusiastic individuals for a short-term role supporting a major government project focused on national survey enquiries. This is a casual Customer Service Agent position.
Responsibilities
* Be the first point of contact for the public, assisting with inbound calls and enquiries related to the government survey.
* Provide clear, accurate, and helpful information to customers.
* Deliver a positive and professional customer experience in every interaction.
What To Expect
* Paid Training: Learn everything you need in a supportive environment
* Customer Support Tools: Use self-service systems to resolve enquiries efficiently
* Meaningful Interactions: Build genuine connections with customers
* Service Excellence: Ensure every customer feels heard and supported
Key Details
* Contract Duration: Mid-July to mid-October 2026
* Pay: 34.79 AUD per hour + Superannuation + Penalty Rates on weekend shifts
* Location: 31 Troode St, West Perth — 100% office-based
* Roster: Availability-based scheduling within the following operating hours
* Monday to Friday: 2:30 PM – 10:00 PM
* Saturday to Sunday: 8:00 AM – 5:00 PM
What Makes You a Good Fit
* Must be based in Perth
* Must be an Australian Citizen
* Minimum age of 18 to apply
* Ability to work full-time in the office at our Troode Street location
* Excellent communication skills with the ability to listen, empathise, and engage in friendly conversation
* Strong computer literacy and multi-tasking abilities
* Self-motivation and a desire to grow
* Openness to learning new skills and applying them
* Resilience and the ability to perform at your best
* Solution-oriented mindset and problem-solving approach
Why Join TSA Group
* TSAWays Culture: A workplace focused on growth, recognition, and fun
* Career Opportunities: Internal progression pathways
* Training & Development: Ongoing coaching and support
* Recognition Programs: Your efforts are celebrated
* Supportive Team: Friendly and collaborative environment
* Flexible Scheduling: Work-life balance matters
* Perks & Rewards: Loyalty benefits and seasonal surprises
TSA Group is committed to creating a diverse and inclusive workplace. We strongly encourage applications from Indigenous Australians and value the unique perspectives they bring. If you're an Indigenous candidate and would like support with your application, please contact tsatalent@tsagroup.com.au.
Application
Apply now. We welcome applications from all qualified candidates. This role is open to Australian citizens aged 18 and over. If you meet the criteria, apply today and be part of an important national project while gaining valuable experience.
Safety & Security
Stay safe: TSA Group will never request financial information during recruitment. All official communication comes from @tsagroup.com.au email addresses. If something seems suspicious, do not respond and report it to tsatalent@tsagroup.com.au.
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