We are seeking a proactive and enthusiastic Retail Team Member to join our team in Kalgoorlie.
Your ability to understand industry needs, build strong relationships, and deliver outstanding customer experiences will set you apart and make you a valued member of our high-performing team
About the Role:
* Customer Engagement: Be the first point of contact for customer inquiries via phone, email, and in person, ensuring every interaction is professional and welcoming.
* Solutions-Oriented Service: Address customer needs by resolving issues and providing tailored solutions that exceed expectations.
* Order Management: Process orders, returns, and transactions with accuracy and efficiency.
* Product Promotion: Clearly present product features, benefits, and pricing to customers, addressing questions and providing tailored recommendations.
* Upselling: Identify opportunities to cross-sell and upsell, maximising each customer interaction.
* Records Maintenance: Maintain up-to-date and precise customer records to support seamless operations.
* Team Contribution: Support the achievement of team sales targets through excellent service delivery and collaboration.
About You:
* Strong communication and interpersonal skills with a customer-first mindset.
* Strong organisational skills to handle high volumes of tasks with precision.
* A positive attitude and eagerness to grow within a dynamic environment.
* Experience with safety and industrial consumables preferred.
* Experience using CRM systems and Microsoft Office programs is desirable.
About the Stealth Group:
Stealth Group Holdings is a diversified Australian distribution company delivering products and solutions to business, trade professionals, and retail customers across multiple sectors.
Stealth operates through two distinct divisions — Industrial Distribution and Consumer Products — using an omnichannel model spanning wholesale, company-owned branches and stores, reseller and member networks, retail and trade partnerships, design & manufacturing, hire services, onsite solutions, store-in-store operations, e-commerce, and online marketplaces. These channels are supported by a large national sales force, customer contact centres, and integrated logistics and operations infrastructure.
Stealth Group's registered office and principal place of business is Level 2, 43 Cedric Street, Stirling, Perth, Western Australia and is listed on the Australian Securities Exchange under the code SGI.