This range is provided by Hays. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Competitive Rates -$800 to $900 per day including super
Your new company
You will join a government client that is dedicated to making a positive impact. This agency is committed to innovation and excellence, providing a supportive environment where your skills can truly shine.
Your new role
As a Service Now Specialist, The ServiceNow Developer and System Admin will be responsible for ServiceNow workflow development and system administration. This role will be responsible for the management of demand and the delivery against SLAs of service requests, incidents and requested items specifically in the scope of the ServiceNow development and support tasks. This role will encompass key activities such as design, testing, development, installing, publishing and maintaining customised ServiceNow forms and reports, troubleshooting ServiceNow incidents, and working in conjunction with the Senior administrator.
What you'll need to succeed
* A relevant tertiary and/or industry qualifications in IT system administration e.g. degree in Information Technology.
* Demonstrated experience in the development and support of ServiceNow systems.
* Demonstrated experience in an ITIL environment.
* Manage incidents and development of critical workflows and automations on the ServiceNow system.
* Provide specialist expertise to facilitate the maintenance, and continued operation of existing services.
* Develop procedures, technical documentation and knowledge articles required to deliver defined ICT Delivery Operations services.
* Deliver process automation and simplification.
* Guide business units in the use of the ServiceNow system and processes across the department.
* Identify, manage, and facilitate end-to-end resolution of service improvements identified by end users.
* Recommend changes and support process and assist with organisation change as required.
* Build and maintain effective relationships with key stakeholders including support providers for escalation and service delivery issues.
* Contribute to the development of standard and ad-hoc reporting, analysing data and contribute to service improvement recommendations.
* In addition to the Business as Usual work, collaborate to build and deliver solution enhancements to meet business requirements while not deviating from ServiceNow’s roadmap. (including investigation, analysis, prioritisation, develop, test, release and deploy).
What you'll get in return
* A 5 months contract with the potential extension.
* Flexible working arrangements.
* A collaborative and inclusive work environment.
* As a HAYS contractor, you will receive ongoing support from a specialised Consultant throughout your assignment, gaining valuable market insights and updates.
What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV to or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career.
Seniority level
* Seniority level
Mid-Senior level
Employment type
* Employment type
Contract
Job function
* Job function
Information Technology
* Industries
Staffing and Recruiting and Technology, Information and Media
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