Retail Sales Assistant (Full Time) - Byron Bay
Date: 27/01/26
Reports to: Retail Manager
Who We Are
Founded by surfboard shaping icon Bob McTavish in 1962, McTavish is a surfing lifestyle brand born out of Byron Bay, Australia. Today, alongside son Ben, they draw on almost a century of shared design experience to handcraft a unique range of surfboards, and a premium gear range with the sole goal of motivating you to spend more time in the ocean — because we always bring the joy of a surf in with us onto land.
Who We Are After
We are searching for a Retail Sales Assistant with the creativity and energy to help build a surf community hub alongside our Retail Manager. This stoked individual will be naturally at home with people, have an appreciation for great quality apparel and surfboards, and align with our heritage brand. They'll understand the importance of creating a great customer experience in store that builds trust. A hands-on person that get s in there and leads with action.
The Specifics
* A passion for the surfing lifestyle
* An engaging host who creates a warm, welcoming atmosphere
* A product expert who lives and breathes surfboards, apparel and hardware
* Customer-focused; always improving product knowledge and service
* Articulate communicator (in person and in writing)
* Commercially savvy and comfortable closing a sale
* Relevant combination of education, experience and training
Responsibilities
Customer Experience
* Welcome every customer with genuine hospitality — less "sales," more "host"
* Share product knowledge with confidence and authenticity
* Create a relaxed, inspiring store atmosphere through music, conversation, events and storytelling
* Support store events (in-store and off-site): setup, pack-down, staffing
* Know our full range of surfboards and gear — and be excited to talk about it
* Merchandise the store to keep it fresh, clean, and aligned with the brand
* Share product stories with customers — especially our surfboard heritage
* Use the gear when possible so you can speak from experience
* Assist with curating 3rd-party products (local and surf-lifestyle brands)
Stock & Systems
* Help manage in-store stock levels and restocking
* Support surfboard inventory uploads; ensure accuracy in Cin7
* Coordinate with the factory and team to ensure custom orders are built to spec and on time
* Join a heritage surf brand known for quality, and help shape its future
* Ongoing development opportunities aligned to your interests
* Annual McTavish apparel & hardgoods credit
* Access to sample sales, and discounts on partner brands and events
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