Job Overview
This role plays a pivotal part in supporting small and medium business customers by delivering tailored communications and ICT solutions through the TBTC network.
* The ideal candidate will manage customer relationships across a defined portfolio to drive satisfaction, retention and growth.
* Achieving individual and team sales KPIs including revenue profitability and Net Promoter Score (NPS) is key to success.
* Executing outbound campaigns and contributing to portfolio strategy to support customer acquisition and retention is crucial.
* Handling inbound and outbound sales and service contracts ensuring timely responses, lead escalation and issue resolution is vital.
* Identifying and qualifying complex business opportunities generating leads for specialist teams is essential.
* Collaborating authentically with internal teams and partners to support customer initiatives and lead generation is also important.
Key Responsibilities
Customer Relationship Management: The successful candidate will be responsible for managing customer relationships across a defined portfolio to drive satisfaction, retention and growth.
Sales Performance: Achieving individual and team sales KPIs including revenue profitability and Net Promoter Score (NPS) is key to success.
Portfolio Strategy: Executing outbound campaigns and contributing to portfolio strategy to support customer acquisition and retention is crucial.
Contract Management: Handling inbound and outbound sales and service contracts ensuring timely responses, lead escalation and issue resolution is vital.
Lead Generation: Identifying and qualifying complex business opportunities generating leads for specialist teams is essential.
Cross-Functional Collaboration: Collaborating authentically with internal teams and partners to support customer initiatives and lead generation is also important.