Purpose
As a Spa Therapist, your role is to curate deeply calming and personalised experiences for our guests. With your dedication to exceptional customer service and expert knowledge, you'll deliver treatments that promote relaxation, well-being, and a sense of rejuvenation.
Primary Responsibilities
Deliver an array of indulgent treatments – from relaxation massages, pregnancy therapies, and hot stone treatments to facials, body therapies, pedicures, and signature spa packages
Build a deep understanding of our iKOU and Pevonia product ranges and the services we offer, tailoring every experience to each guest's unique needs
Provide warm, genuine service with a professional charm that makes every guest feel truly cared for
Maintain the spa's serene environment, ensuring treatment rooms and guest areas are always immaculate and fully stocked
Confidently manage appointments, payments, and administrative tasks with ease
Share personalised home care recommendations with guests while naturally meeting retail targets
Skills & Experience
Hold a Diploma or Cert IV in Beauty Therapy or Massage
Impeccable grooming, presentation, and thoughtful communication style
Strong time management skills with the ability to adapt treatments to suit each guest
Calm, confident, and composed under pressure
A positive, proactive attitude with previous Hotel or Resort Spa experience preferred
Availability to work weekends and late shifts to meet guest needs