The People Plugin is proud to be partnering again with Love Athletica, a premium boutique Pilates brand known for delivering upbeat, empowering workouts and building strong, supportive communities. As the Canberra studio network grows, we’re on the lookout for a dynamic Team Leader to take the reins—someone who thrives on creating team cohesion, uplifting culture, and operational excellence.
About the Role
Reporting to the National Operations Manager, this is a multifaceted leadership role combining team management, brand quality control, and hands-on community engagement. You’ll be the go-to person at our Canberra studio, leading trainers, maintaining high studio standards, supporting clients, and working cross-functionally with HQ to ensure a consistent, exceptional Love Athletica experience.
Key Responsibilities
Team Leadership & Culture
* Coordinate staffing needs, recruiting, hiring, onboarding and managing ongoing trainer development.
* Foster a cohesive, high-performing, and energised team culture.
* Be a supportive, hands-on presence and go-to contact for studio staff.
Operational Excellence & Brand Standards
* Ensure all staff align with Love Athletica’s values and customer experience standards.
* Manage on call support responsibilities, respond to emergencies and cover gaps in scheduling as needed.
Client Experience & Community Engagement
* Be a visible presence around the studio, assisting with client check-ins, queries, and celebrations.
* Manage the customer service inbox and handle all client enquiries via email & phone.
* Support the planning and promotion of in-studio events and activations.
* Build and maintain genuine connections with the community.
Cross-Team Collaboration
* Work closely with the CEO, Ops, Training and Marketing teams.
* Submit monthly reports with team insights, rostering recommendations, and brand feedback.
About You
* Experience managing or leading in a multi-site, client-focused environment—ideally health, fitness or retail.
* Strong people leadership and communication skills.
* Highly organised, proactive and calm under pressure.
* Enthusiastic about building community and inspiring others.
* Confident with tools like MindBody, Asana or similar platforms.
* Able to work flexible hours including early mornings, evenings and weekends.
* You love to build communities and foster team growth.
Why Join Love Athletica?
* A leadership role with real impact, purpose and people focus.
* Be part of a growing brand that values culture and connection.
* Free access to classes + wellness perks.
* Supportive, energetic national team.
How to apply
If you're a strategic and people-focused leader looking to make an impact in a thriving wellness brand, we’d love to hear from you! Apply now or reach out to Xanthe Madgwick at xanthe@thepeopleplugin.com for more information.