Hotel Concierge Role
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We are seeking an experienced and skilled concierge to join our team at The Darling Hotel. As a key member of the front office team, you will be responsible for ensuring that all guests have a positive and memorable experience during their stay with us.
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* You will be the first point of contact for many of our guests, providing them with information and assistance to help them make the most of their visit.
* You will work closely with other departments, including housekeeping, food and beverage, and recreation, to ensure that our guests' needs are met and exceeded.
* You will be responsible for managing the hotel's loyalty program, ensuring that guests receive the best possible service and rewards.
* You will also be involved in the planning and execution of events and functions, working closely with our events team to ensure that everything runs smoothly.
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Key Requirements
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* Leadership Experience: Proven leadership experience in a similar role within the luxury hospitality industry.
* Communication Skills: Exceptional interpersonal and communication skills, with the ability to work effectively with guests, colleagues, and external partners.
* Problem-Solving: Strong problem-solving and decision-making capabilities, with the ability to think on your feet and respond to unexpected situations.
* Attention to Detail: Keen attention to detail and a commitment to delivering outstanding service to our guests.
* Flexibility: Ability to work in a fast-paced, dynamic environment with a customer-centric approach.
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What We Offer
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* Complimentary Meals: Complimentary meal on site every day, including hot meals, sandwich bar, and more.
* Uniforms Provided: Uniform laundered and ready for you daily on property.
* Paid Leave: Five weeks of paid annual leave for team members who meet the definition of shift worker.
* Discounts: Up to 30% discounts across award-winning restaurants and accommodation, as well as lifestyle discounts including gym memberships, retail discounts, and dry-cleaning services.
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About Us
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We are committed to creating a diverse, equitable, and inclusive workplace where everyone feels valued and respected. We welcome applications from all cultures, ages, religions, genders, LGBTQI+ people, Australia's First Nations Peoples, and people with disabilities.
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We believe in authenticity and embodying our company values: Build Memorable Connections, Own It, Lead with Integrity, and Take Good Care.
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We offer a range of flexible working options for team members to find a balance between work and life that's right for them and their unique well-being needs.
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We are proud to have been recognised as a WGEA Employer of Citation for Gender Equality and a GOLD Employer by the Australian Workplace Equality Index (AWEI).
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Why Join Us?
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This is a fantastic opportunity to join a leading hotel brand and contribute to delivering exceptional experiences for our guests. If you are passionate about delivering world-class service and are looking for a new challenge, we encourage you to apply.