At Modus Projects, we excel in delivering high-quality commercial construction, fit-out, and facilities maintenance services across Australia. Our commitment to quality, efficiency, and customer satisfaction sets us apart as industry leaders. With a strong reputation and years of experience, Modus offers a rewarding place to develop your career, whether you are starting out or an experienced professional.
THE OPPORTUNITY
We have an exciting opportunity for a highly motivated Service Coordinator to join our WA team, based in our Balcatta office. Possessing excellent attention to detail and the ability to adapt to our fast-paced environment, you will be responsible for the management, coordination, and delivery of all preventative and reactive facilities maintenance works to our range of clients nationwide. This opportunity is ideal for someone looking to be part of a fast-growing company and develop into a key member of Modus.
Key Responsibilities
* Coordinate and manage the delivery of facilities maintenance services for a well-known commercial client
* Manage facilities maintenance services, including HVAC, electrical, plumbing, carpentry, ad hoc support, and all related administrative services
* Monitor, control, and manage work orders and job requests to meet customer expectations and internal KPIs
* Respond to reported maintenance issues and coordinate efficient responses
* Build effective working relationships with contractors and Modus technicians
* Maintain strong customer relationships through regular meetings and communication
* Handle incoming calls appropriately
* Maintain accurate data in the Modus database (TSM)
* Compile and distribute client reports to key stakeholders
Skills and Experience
* Proven experience in a similar role within facilities maintenance, property, real estate, logistics, or related fields
* Strong knowledge of facilities services, maintenance processes, and best practices
* Exceptional communication skills to foster positive client relationships
* Outstanding organizational and time management skills to handle multiple tasks effectively
* Friendly and sociable personality
* Quick learner with keen attention to detail and a commitment to high standards of service
* Intermediate computer skills (MS Word, MS Excel)
* Experience in meeting and exceeding KPIs
Why Modus?
* Generous Remuneration: Competitive salary, annual reviews, and extensive referral bonus schemes.
* Job Security: Long-term career opportunities with ongoing training, upskilling, and professional development, including study leave options, structured L&D programs, and mentorship from industry leaders.
* Supportive Team Culture: Be part of a hardworking, inclusive team that values fun, teamwork, and high performance, supported by experienced management. Benefits include birthday leave, loyalty leave, well-being incentives, and access to EAP programs.
* Family Focused: Flexible work options, paid parental leave, fertility leave, baby bucks, kids' sports vouchers, and family days.
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