About the Role
For Automotive Service Advisors and Customer Liaison Officers to enhance customer satisfaction for an established automotive group. As an Automotive Service Advisor, you will be the crucial link between customers and the service department. A Permanent Full Time position within a family-oriented and supportive environment.
Job Details
* Requires: Strong mechanical background with experience in customer service. No Sponsorship on offer.
* Salary guide: $65,000 per annum plus potential bonuses based on performance + relocation assistance.
* Location: Tamworth & North West NSW Region.
Daily Responsibilities
* Engaging with customers to discuss vehicle concerns and advise on necessary services or repairs.
* Coordinating service schedules and managing vehicle flow in the workshop.
* Preparing precise job cards and ensuring accurate documentation.
* Translating technical information for customers and communicating needs to technicians.
* Reviewing completed work for quality assurance and following up with customers.
* Upselling additional services that enhance vehicle performance and safety.
Employer
Your next employer is a family-owned automotive group in the North West region of NSW, known for its reliability and commitment to customer service. They offer a supportive work environment, opportunities for career growth, and employee benefits that enhance work-life balance.
Qualifications
* Proven experience in automotive service and customer interaction.
* Excellent communication and interpersonal skills.
* Strong organizational abilities and attention to detail.
Benefits
* Opportunities for career advancement into service management roles.
* Discounts on parts and services for employees.
* Continuous training and development programs.
* A healthy work-life balance in a family-oriented setting.
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