Overview of the Role:
· This role is offered as Permanent Part time
· Make a difference in the lives of people navigating their cancer/medical journey
· Join a collaborative team environment and be supported in your career
· Total annual package: $61, Permanent Part Time 30 hours per week)
The Administration Officer, Western Care Lodge plays a vital role in assisting with the day-to-day operations of the lodge. This role is crucial in ensuring the seamless delivery of services to guests staying at the lodge while they undergo cancer/medical treatment.
This role is offered as a Permanent Part Time 30 hours per week. The hours will be Monday - Friday 10:00am to 4:30pm with the location being on site (Western Care Lodge - owned and operated by Cancer Care Western NSW (CCW)).
Reporting to the Manager, you will assist with a variety of administrative tasks, including overseeing accommodation services, maintaining financial and guest records, operational tasks and coordinating volunteers. You will contribute to the delivery of a high standard of care and ensure the overall success of the facility.
This position is ideal for someone who enjoys working in a fast-paced environment, is detail-oriented and strongly desires to support the healthcare community. This role offers an excellent opportunity to contribute to enhancing the care and experience of cancer patients and their families.
We encourage you to apply if you are a compassionate, organised individual with a strong administrative skill set and a desire to work in a supportive, guest-centred environment.
Key Accountabilities:
· Administrative Support:
Providing general administrative support to CCW and the Lodge, including accommodation bookings, record-keeping, and maintaining up-to-date documentation. Managing inventory and placing orders for office equipment.
· Reception and customer Service:
As the first point of contact for guests, you will ensure a welcoming and positive experience, providing a warm, professional and empathetic approach to all inquiries.
· Financial Administration:
Active involvement and coordination, in conjunction with the Manager, Board and Treasurer, of the Lodge's finances, including invoicing, financial record keeping, ensuring appropriate allocation of resources and reporting to the Manager on financial matters. Generate reports for the benefit of the Lodge. Help in implementing cost-effective solutions to maintain service standards. Ensuring all documentation complies with privacy and confidentiality.
· Operational Support:
Assist in the overall management of the Lodge's daily operations, ensuring the accommodation, housekeeping, and guest services run efficiently. This includes ensuring all systems are in place to maintain the Lodge's standards of cleanliness, safety and comfort for all guests. As well as providing hands-on assistance with tasks as required and delivering excellent customer service to guests. Ensuring that common areas are maintained.
· Staff and Volunteer Coordination and Support:
Support the management of the Lodge team, ensuring staffing levels are adequate and appropriate for the needs of the Lodge. Coordinating a roster for weekend volunteers and fostering a collaborative and supportive environment.
· Quality and Safety:
Help ensure that the Lodge adheres to all health and safety regulations. Participate in regular quality assurance and improvement initiatives, ensuring that guest satisfaction and safety are always prioritised.
· Communication and Liaison:
Assist in internal and external communications within the team, including liaising with healthcare providers, guest and families. Actively participate in meetings and communication with the Manager to discuss operational matters.
To be successful in this role, you will have:
· Customer Service: Strong interpersonal and communication skills, with the ability to engage professionally and compassionately with guests and their families.
· Organisational Skills:Excellent time management and organisational skills, with the ability to handle multiple tasks and prioritise effectively.
· Teamwork and Collaboration: Ability to support and collaborate with a diverse team of staff, motivation and fostering a positive and supportive work environment.
· Communication Skills: Strong verbal and written communication abilities, with an emphasis on empathy, clear information delivery and responsiveness to guest feedback.
· Organisational Skills: Ability to manage multiple tasks and priorities efficiently while maintaining a high standard of service and care with attention to detail.
· Problem-Solving and Initiative: Able to identify and address operational challenges or guest concerns swiftly, ensuring continuity of services and the best possible experience for guests.
· Technology Proficiency: Competent in using office software (Microsoft Office Suite, email and calendar management systems) and MYOB. Experience with healthcare-specific or accommodation-specific software, such as Callista, would be an advantage.
Qualifications:
· Certificate III or IV in Business Administration, Health Administration or a related field would be highly desirable.
· Australian work authorisation must be held at the time of application.
· Previous experience in an administrative role, preferably in a healthcare or community service setting.
· Knowledge of key computer systems, including Microsoft Suite, Callista and MYOB, would be highly advantageous.
· Current Driver's License.
· Current First Aid and CPR; candidates who do not currently possess these qualifications must be willing to attain.
· The successful candidate will be required to undergo a National Police Record Check.
Experience:
· At least 1-2 years of experience in an administration role, ideally within a healthcare or related industry.
· Experience in customer service or client-facing positions, where communication, empathy and professionalism are key.
· Demonstrated experience in working in a team, including scheduling system, document management and general office support tasks.
· Understanding of budget management and financial tracking would be beneficial. Experience using MYOB is highly regarded; however, training will be provided to the right candidate if required.
Knowledge:
· Knowledge of administrative and office procedures, including data entry, filing and office systems.
· Familiarity with medical terminology and healthcare administration, especially related to cancer care, would be beneficial.
Applications close on Monday 2nd February 2026 at 11:59pm.
For further information about this role, applicants are encouraged to contact Sue Vaughan Manager, Western Care Lodge on:
or
All applicants will be required to have up-to-date immunisations due to the Lodge's environment.
About Cancer Care Western NSW:
Cancer Care Western NSW Incorporated (CCW) is a for-purpose charity that aims to support cancer guests in regional NSW to reduce the impact of cancer by providing affordable, self-care accommodation. CCW operates Western Care Lodge (the Lodge), a comprehensive cancer accommodation facility in Orange NSW. The Lodge provides a 22-room safe, self-care facility to ensure guests feel at home during their time at the Lodge. CCW is also a key advocacy body that seeks to advocate for better options in cancer treatment and support, including funding innovative cancer clinical trials at the Central West Cancer Care Centre.