About the Opportunity
This is a pivotal role that requires exceptional leadership skills, strategic thinking, and technical expertise. As the Field Service Manager, you will be responsible for overseeing field service operations across multiple locations, ensuring seamless delivery of high-quality technical support to customers.
The ideal candidate will have a strong background in field service management, preferably in heavy industry, mining, or construction equipment. You will be responsible for leading a team of professionals, coordinating complex logistics, scheduling, and resource allocation with precision and efficiency.
Your key responsibilities will include:
* Operational Excellence: Ensure all actions align with organisational values and business priorities, driving continuous improvement and fostering cross-functional collaboration.
* Team Development: Identify training needs and implement development programs to elevate team performance, promoting competency-based growth and professional development goals.
* Service Strategy: Develop and implement service strategies to enhance operational efficiency, minimise downtime, and improve service quality, ensuring prompt and accurate handling of warranty claims and service-related obligations.
* Customer Relationships: Build and maintain strong, trust-based relationships with customers through proactive communication and issue resolution, collaborating effectively with cross-functional teams to ensure seamless service operations.
What We Offer
* Competitive Salary and generous Superannuation contributions.
* Comprehensive Employee Benefits Program, including salary sacrifice options, and a Length of Service Recognition program.
* Employee Referral program, earning up to $5,000 per successful referral.
* Short term Incentive Bonus to realise your achievements and dedication to our goals.
* Company-funded paid parental leave, with Superannuation contributions during the leave period.
* Ongoing Development, opportunities with extensive internal and external training programs.
* Flexible Working Arrangements, with flexible start and finish times.
We are committed to delivering excellence and innovation in our field. If you are a motivated and results-driven professional looking for a challenging opportunity, we encourage you to apply for this role.