Job Title: Vice President of Operations
Location: Sydney, Australia
Overview
We are looking for a full-time (37.5 hours per week) Vice President of Operations who can support our growing Operations Department. As the Vice President of Operations, you will have a diverse and varied role. You'll collaborate with our global teams to support company initiatives and uncover innovative solutions, while taking a proactive approach to your day-to-day responsibilities.
Responsibilities & Duties
* Hold accountability for the overall capability, performance and financial results of APAC operations.
* Build positive relationships with stakeholders and key contacts to gain mutual trust and to know, understand and anticipate Company needs and challenges.
* Partner with the Executive Team to gather and interpret Company strategics and proceed to impart and implement business strategy operationally.
* Lead and manage the Leadership Team to sustain capable and successful department leaders, and high-performing staff teams.
* Consult with support functions for awareness of positive or negative impacts on business operations.
* Provide strategic insight and guidance to the COO to maximise the TAG APAC regional mission.
* Define and guide department policy and communications to meet compliance and best practice guidelines, and adherence to industry standards and rules.
* Control costs and monitor P&L budgets for assigned divisions, with focus on revenue, overheads and profits. Contribute to the creation of annual Company forecasts and budgets.
* Drive the development and implementation of effective procedures and workflow processes to improve efficiency and productivity.
* Ensure an effective and quality service is delivered by all departments within positional remit.
* Collaborate with global counterparts to streamline and align business activities wherever possible.
* Devise and develop growth plans to strengthen sales and support initiatives for winning new business and retaining and growing client accounts to achieve margin targets.
* Continually review the travel industry, including suppliers, competitors and market conditions. Identify and react to potential opportunities and tactics, or threats and risks.
* Participate in beneficial internal and external training, conferences, familiarisations and networking.
* Expand, adopt and promote TAG policy both internally and externally as necessary.
* Produce reports or statistical analysis as required.
* Be a leader, coach and mentor to direct reports to facilitate the proper fulfilment of duties.
* Give clear direction and focus on job roles and responsibilities and set team and individual targets.
* Conduct regular 1:1s, cyclical appraisals, and set/review measurable KPIs.
* Recognise high performers for progression/succession and low performers for development/ performance management.
* Set training needs and source learning interventions to fill gaps and enhance knowledge and skills.
* Engage in recruitment and selection as appropriate.
* Continuously motivate, empower, support and encourage staff to raise employee engagement.
* Have awareness of any significant staffing matters and act accordingly.
* Exemplify TAG's reputation for high-quality service levels and always represent TAG with full professionalism
* Demonstrate a conscientious and constructive attitude and lead by example.
* Remain comprehensively knowledgeable and an expert in the Travel and Events industries.
* Liaise with all TAG offices and personnel for intercompany business activities.
* Perform other duties as may be assigned.
Qualifications
* Education to Degree level or higher in related field
* In lieu of education – equivalent combination of education and directly related experience
* Comprehensive working experience of a Travel Management Company (Entertainment, Corporate and Events industry advantageous)
* Solid and extensive knowledge on the APAC region
* Proven record of successfully managing multiple senior leaders in a fast-paced environment
* Management of divisional and regional P&L accounts, budgets and overheads
* Demonstrated success at positively influencing and improving business operations
Experience TAG Perks
* Competitive salary
* Hybrid Working
* Wellness/EAP programme
* Travel discounts
We are committed to offering an equal opportunity for all employees and applicants. To express your interest in the role, please send your updated CV/resume and a cover letter to HRAPAC@tag-group.com.
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