Field Service Engineer
We are seeking a highly skilled Field Service Engineer to join our national team, providing technical expertise and support to customers across Australia.
This hands-on role requires delivering high-quality service, ensuring installations, maintenance, and repairs of industrial coding and marking systems are completed efficiently and effectively.
* Install, maintain, and repair industrial coding and marking systems (CIJ, TIJ, TTO, Laser, LPA, LCM)
* Diagnose and resolve mechanical, electrical, and software issues
* Perform structured preventative maintenance to optimise performance
* Deliver hands-on operator training and customer support
* Collaborate with the sales team on product demonstrations and solution delivery
* Manage parts usage and maintain accurate service records
* Identify service opportunities and contribute to revenue growth
* Build strong relationships with customers through reliable, high-quality service
This role includes interstate travel and participation in a rotating on-call/weekend roster to support customers nationally. The successful candidate will have excellent communication and customer service skills, with the ability to work autonomously and as part of a team.
About the Role
This is a fantastic opportunity for an experienced Field Service Engineer to join a dynamic and growing organisation, contributing to the success of our customers and the business. If you are passionate about delivering exceptional service and are looking for a new challenge, please apply now.
Required Skills and Qualifications:
* 5+ years' experience in field service, automation, or industrial maintenance
* Trade or tertiary qualification in Electrical, Electronics, or Mechatronics (required)
* Proven troubleshooting ability across mechanical, electrical, and software systems
* Familiarity with industrial printers or packaging line equipment (highly regarded)
* Competency with technical diagrams, schematics, and service manuals
Benefits:
* Be part of a high-growth, nationally respected service provider in automation & identification
* Work alongside a team of top-tier engineers who value ownership, accuracy, and accountability
* Accelerate your career with clear pathways into senior technical and leadership roles
* Make a real impact on uptime, reliability, and customer success across Australia