Company description:
At Stockland we are a community delivering outcomes that benefit the community at large. We work collaboratively and inclusively, building strong working relationships. Our portfolio is diverse and so are the opportunities for professional and career development. We are committed to providing our people with broad experiences to build a successful career.
Job description:
Are you passionate about delivering exceptional customer service? Do you thrive in a face-to-face role where you can make a difference in someone's day?
Our Stockland Burleigh Heads Team is looking for an enthusiastic Customer Care Officer to be the welcoming face of our centre every Saturday, 9am - 5.06pm. In addition, there may be additional hours during peak periods (ie: Christmas).
What your role will involve:
* Be the first point of contact for all customer queries, feedback and complaints
* Work independently as the sole Customer Care Officer on Saturdays
* Provide friendly, calm and professional service in a fast-paced retail environment
* Maintain a high level of attention to detail in all administrative tasks
* Use of computer system to log queries and support centre operations
* Maintain OH&S standard and procedures and address all health, safety and environmental issues
* Follow all public liability incident management processes
About you
* Prior experience delivering great, face to face customer service
* A great attitude and a genuine passion for helping people and creating positive experiences
* You're known to be a dependable and reliable team member
* You have strong communication and interpersonal skills and good at problem-solving
* Sound administrative abilities and basic computer proficiency
* Ability to stay calm under pressure and you're resilient
The Stockland Proposition
At Stockland we are a community delivering outcomes that benefit the community at large. We work collaboratively and inclusively, building strong working relationships. Our portfolio is diverse and so are the opportunities for professional and career development. We are committed to providing our people with broad experiences to build a successful career.
Due to the nature of this role, we can only accept applications from Australian Citizens, Permanent Residents or Open Work Visa holders with more than 12 months validity from their role start date.
Apply today - Stockland - a better way to live
Agencies should note that unsolicited resumes will not be accepted for this position and Stockland will not pay any fees related to resumes that are submitted directly to hiring managers and not through our approved process. Where appropriate, the Careers @ Stockland Team will work with our preferred panel of agencies to source candidates for roles. Please submit any queries relating to the approved process of submitting candidate resumes or Stockland's preferred agency panel to