Assistant Mediator
Clerk Grade: 5/6
Employment Type: 2 x Ongoing, Full-Time (Multiple positions across 2 branches)
Salary: Base $99,938 - $110,271 per annum plus superannuation
Location: Parramatta – 4PSQ or Gosford (Hybrid work arrangements -office attendance required 2 – 3 days per week).
Be Part of the Future of Fair Trading
At NSW Fair Trading, we've been on an exciting journey of transformation — reimagining how we deliver for the people and communities of NSW. Through our recent organisational realignment, we've built a new operating model designed to put customers at the centre of everything we do, strengthen our regulatory impact, and enable our people to thrive.
We're creating a more modern, responsive and risk-based Fair Trading — one that understands the needs of people and businesses, embraces collaboration and innovation, and delivers better outcomes across the rental, strata, property and consumer markets we serve.
This next phase brings new and exciting opportunities to join us in shaping "the new way" — where you can help design smarter regulations, improve customer experiences, and make a real difference for the people of NSW.
About the teams
These roles sit within NSW Fair Trading's, across various branches, such as Rental and Strata & Property Service.
Rental Branch, Mediation team
For Rental Branch, the role is part of the Mediation Team which sits within the Compliance and Resolution Directorate. The team's objective is to provide impartial, timely voluntary proactive mediation and guidance helping parties reach agreement, resolving disputes early, and preventing escalation to NCAT where appropriate. The team works collaboratively to uphold rental laws, proactively manage risks, and protect the rights of tenants and landlords across NSW to encourage and maintain trust in the rental system.
Strata & Property Services, Mediation team
For the Strata & Property Branch, the role is part of the Strata & Property Services Mediation Team. The mediation team works to ensure fair, risk-based and impactful regulation of the strata and property industry in NSW and uphold the rights and responsibilities of all participants in NSW's strata and property services industry. The main focus of the team is to provide a free alternative dispute resolution service for residents of NSW who live in or own a property in strata and community schemes, retirement villages and residential land lease communities.
If you're someone who:
1. Thinks deeply about the needs of people and communities,
2. Is motivated by great outcomes, not just processes, and
3. Wants to be part of an organisation that's transforming how regulation works —
...then there's a place for you in our future.
Join us as we build a Fair Trading that's fit for the future — one that's customer-centred, evidence-driven, and proudly focused on public value.
About the Role
NSW Fair Trading is looking for driven and passionate people who want to make a difference for the people of NSW.
What You'll Do
* Analyse and evaluate mediation applications to determine suitability and jurisdiction.
* Manage a caseload of mediation matters to ensure timely and high-quality outcomes.
* Facilitate mediation sessions via telephone, online, or in person to support parties in resolving disputes.
* Maintain accurate records and ensure compliance with relevant legislation and procedures.
* Contribute to continuous improvement of practices and support knowledge sharing across the team.
To Be Successful in This Role You Will Have
* Strong interpersonal and communication skills to engage with diverse customers.
* Proven ability to manage multiple cases and meet performance standards.
* Demonstrated neutrality and professionalism in conflict resolution.
* Ability to interpret and apply legislation and mediation procedures.
* Strong teamwork and collaboration skills in a fast-paced environment.
* Ability and willingness to facilitate face-to-face, telephone, and online mediations as directed.
* Demonstrated understanding of dispute resolution principles.
* Excellent communication, organisational, and stakeholder engagement skills
Essential Criteria:
* Appropriate qualifications and/or relevant mediation or industry experience.
When Applying
Provide a cover letter (maximum 2 pages) and resume (maximum 5 pages) that outline your experience and how you meet the role's key capabilities.
Salary Grade 5/6, with the base salary for this role starting at $99938 base plus superannuation
Click Here to access the Role Description. For enquiries relating to recruitment please contact Judy Torres via .
Visit the Capability Application Tool to prepare for the recruitment process by accessing practice application and interview questions based on the focus capabilities listed in the role description.
Closing Date: Monday, 6th April 2026 (at 9:59am)
Careers at Department of Customer Service
A career at the Department of Customer Service (DCS) gives you the opportunity to help improve government services and be part of reform that benefits people across NSW. We are focused on delivering excellent customer service, digital transformation, and regulatory reform. Come join us and influence the future of our great state.
Belong in our diverse and inclusive workplace
The strength of our workforce lies in its diversity and embracing difference, while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives.
You can view our full diversity and inclusion statement here.
We want you to bring your best self to this application process. If you have any support or access needs that may require adjustments to allow you to fully participate in this selection process (including an alternate format of the application form) please contact or 02 9494 8351.
For more information, please visit
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