Overview
Customer Service Officer
Government Department
Port Adelaide
Full-Time: ASAP start - 31 July 2026
$43.19 - $46.03 per hour + Super
An exciting opportunity is available for an experienced Customer Service Officer to join a SA State Government department within the Service Desk Team, Business Systems, based in Port Adelaide.
This is a full-time, fixed-term role commencing ASAP through to 31 July 2026, offering competitive hourly rates and the chance to work in a fast-paced, supportive government environment.
About the Role & Team Reporting to the Team Leader, Service Desk, Business Systems, you will be part of a team responsible for delivering high-quality support to users of business applications managed by the department. The Service Desk operates Monday to Friday, 8:30am - 5:00pm, providing frontline assistance across multiple government branches. The role focuses on user access management, system functionality support, and customer service excellence.
You will support applications and systems including:
* Business and finance systems
* Tenders and contracts
* Purchase Card Expense Management System (EMS)
* ANZ Transactive
Responsibilities
* Provide timely, professional, and high-quality frontline customer service via phone and email
* Grant system access and resolve functionality issues across multiple applications
* Support systems including Basware, CHRIS21, HR21, and Masterpiece
* Work collaboratively within the Departments team to meet daily targets and deadlines
* Identify, troubleshoot, and resolve issues efficiently
* Contribute positively to team goals and continuous improvement
Candidate Requirements
* Current National Police Clearance (mandatory)
* Proven experience in customer service, ideally within a call centre environment
* Experience with Accounts Payable/Receivable processes
* Hands-on experience with Basware and CHRIS21
* Intermediate skills in Microsoft Word and Excel
* Professional phone manner with clear, concise communication
* Excellent verbal and written communication skills
* Strong attention to detail and accuracy
* Ability to manage high volumes of work and meet strict deadlines
* Quick learner with the ability to adapt to new systems
* Capability to translate critical information accurately into database software
How to Apply
If you are available to start immediately and meet the above criteria, I would love to hear from you.
Please send your updated resume to:
emma.austin@halcyonknights.com.au
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